Location: Melbourne
Industry: Healthcare IT
Work Type: Permanent - x5 days in office

About the Role

Our client, a leading global provider in healthcare diagnostics, is seeking a Site Services Officer to join their national IT support team. This role is key to delivering high-quality onsite and remote IT support across a range of business-critical systems and technologies.

You'll be the go-to person for support across hardware, software, and network services, working closely with internal teams and external vendors to maintain IT systems across pathology, radiology, and clinical services operations.

What You'll Be Doing

Deliver hands-on and remote support for hardware, operating systems, printers, servers, and clinical apps

Install and configure Windows OS, Active Directory, and other enterprise services

Troubleshoot network and infrastructure issues

Ensure SLAs and KPIs are met via the internal ITSM platform

Maintain system documentation and preventative maintenance schedules

Participate in an on-call roster for after-hours support

Travel to various sites across Australia as required

What We're Looking For

Proven IT support experience in enterprise environments

Strong skills in Windows Server/Desktop, AD, DNS, DHCP

Exposure to VMware, SCCM, and scripting (PowerShell ideal)

Excellent communication, time management, and problem-solving skills

Valid driver's license and flexibility to travel

Experience in healthcare or clinical IT systems (bonus!)

Why Apply?

Work with a high-impact organisation delivering essential healthcare services

Join a collaborative and respected internal IT team

Ongoing opportunities for training and development

Diverse and evolving technical environment

Apply now to support critical healthcare infrastructure while building your IT career with a purpose-driven team.