• Enjoy a work/life balance while helping connect our community to the future of health care
• Find satisfaction in a position that offers diversity, complexity, and fulfilment
• Permanent full-time, 80hrs/fortnight, ADOs, 5 weeks leave & salary packaging

Barwon Health staff benefits

• Excellent working conditions with a high sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Wide-range of professional development opportunities to enhance your career
• Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

About the Role

Based in Geelong, this Customer Support Officer role involves providing Level 2 IT Service Support to all SWARH Members and Customers. As part of a dedicated and dynamic team, Level 2 IT Customer Support Officers provide high quality remote and onsite IT support involving break/fix, application and configuration issues, advanced troubleshooting, hardware and software installation. Our team also handle escalated issues from our Service Desk team and where needed, escalate to our SME's in other teams. Our Customer Support Officers are also the first point of contact for on call escalations relating to urgent issues for our health agencies.

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

About the culture

Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation.

As an important part of the SWARH team, work with like-minded people striving to better enable community health outcomes through the use of technology.

About Our Facility

With Barwon Health as our lead agency, the South West Alliance of Rural Health (SWARH) provides IT services as a consortium of public health agencies situated through-out the South West region of Victoria.

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.

We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.

We encourage applications from:

• Aboriginal and/or Torres Strait Islander peoples
• LGBTIQA+ community members
• People of all gender identities
• People with disability
• Culturally and linguistically diverse communities

If you need adjustments to participate in the recruitment process, please contact us.

Barwon Health is a child-safe and totally smoke-free workplace.

Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.