About the College

The Australasian College for Emergency Medicine (ACEM) is a not-for-profit organisation responsible for the training, assessment and continuing professional development of emergency physicians as well as the advancement of professional standards in emergency medicine in Australia and Aotearoa New Zealand.

We are a specialist medical College of over 130 employees driven by a strong purpose, positive environment, and a CEO and Executive Leadership team who are dedicated to upholding our commitment to supporting our membership base, staff and core values of Equity, Respect, Integrity, and Collaboration.

What's on Offer

ACEM offers excellent staff benefits including:

• Working for an organisation with a purpose
• Flexible work arrangements, within a hybrid work environment
• Access to Member Advantage, offering a range of discounts across travel, dining, shopping and health and wellbeing
• Health and wellbeing initiatives
• Option to work 9 days in a fortnight but be paid for 10 days
• Active corporate social responsibility
• Convenient location to Flagstaff Gardens

The Position

We are seeking a proactive and internal stakeholder focused IT Support Specialist to join ACEM’s Technology and Business Services Division.

In this full-time contract role ending in December 2026, the successful candidate will play a key part in ensuring the smooth operation of ACEM’s IT systems and supporting staff and members with their technology needs. You’ll provide first and second-level technical support, troubleshoot a range of issues, maintain documentation, and assist with the ongoing improvement of IT systems and processes.

This position is ideal for someone with solid technical aptitude, strong written communication skills, and a professional, service-oriented approach. Flexibility, teamwork, and attention to detail are essential. No two days are the same, and you’ll have the opportunity to learn and grow across a diverse IT environment.

Key responsibilities include:

• Providing timely and effective technical support to ACEM staff, members, and trainees.
• Diagnosing, troubleshooting, and resolving issues across hardware, software, and network systems.
• Maintaining accurate documentation, knowledge base articles, and asset records.
• Assisting with system configuration, software deployment, and endpoint management.
• Liaising with vendors and collaborating with internal teams to resolve incidents efficiently.
• Contributing to the continuous improvement of IT support processes and service quality.

Skills and Attributes
The ideal candidate will be a confident communicator with a passion for problem solving and helping others. To be successful in this role, you will have:

• A relevant IT qualification or equivalent experience in a helpdesk or technical support environment.
• Sound troubleshooting and technical skills across Windows, Office 365, and general IT systems.
• Excellent written communication and documentation skills, with strong attention to detail and accuracy.
• Well-developed interpersonal skills and the ability to communicate effectively with a range of stakeholders.
• Flexibility and a can-do attitude, with the ability to adapt to changing priorities in a busy environment.
• A commitment to providing exceptional customer service and maintaining high professional standards.
• Experience with networking, virtualisation, or Microsoft certifications will be an advantage.

This is a great opportunity for an IT professional to expand their technical experience in a collaborative and supportive environment, contributing to the technology operations of a leading medical college.
If you’re an organised, tech-savvy communicator who enjoys helping others and solving problems, we welcome you to apply.

Applications will be assessed for shortlisting as they are received so don’t hesitate to Apply Now! Please note that the application deadline for this role is 5 November 2025.

To be considered, you must have the right to work in Australia and your application should contain a cover letter and a resume.

For further information or questions about the position please contact People, Culture and Experience via [email protected].

ACEM acknowledges and pays respect to the Traditional Custodians of the lands across Australia on which our members live and work, and to their Elders, past and present. We pay respect to the Wurundjeri people of the Kulin Nation as the Traditional Custodians of the unceded land on which ACEM's office stands.

ACEM acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Everyone is welcome: ACEM is dedicated to fostering a diverse, equitable and inclusive environment that welcomes people with all physical and cognitive abilities and all neuroprocessing patterns, as well as individuals from all racial, ethnic, linguistic and national backgrounds, and with all sexualities, gender identities, ages, religions and educational and socioeconomic statuses.