The Company:

The Executive Centre is a market leader in premium flexible workspace, operating 200+ serviced office locations in some of the world's most prestigious buildings across APAC and the UAE. We are a team of 12,400 employees working together to deliver a seamless office environment, where through consistent support and unparalleled service, our clients thrive.

In Melbourne, we're a small, hardworking, and friendly team delivering world-class service to our members every day across two CBD locations.

The Position:

Working across our two Melbourne CBD locations and servicing clients nationally, you will be able to provide general IT support services to our clients and team in our serviced office environment including:

Office based role, working from a premium office environment

Manage L1 & L2 Tickets

Maintain local IT Inventory

Co-Ordinate with local IT vendors

Handle IT support needs of local internal teams.

Review and upsells to members the TEC technology offering including server rack space, dedicated internet, telecommunication solutions.

Handle any related ad-hoc projects when necessary

Responsibilities include

Proficient in configuration, implementation and troubleshooting of data & telecommunications networks, Cisco network equipment, including but not limited to routers, switches, firewall, wireless networks and Access Control Servers.

Monitor and alert team for any abnormality / outages in the network.

Manage Network inventory.

Take part in any other regional IT initiatives as directed by the HQ.

Assisting with operational and customer service support as needed.

Primary Technical Skills

Experience with Cisco LAN/WAN troubleshooting.

Experience with Microsoft Windows and Mac operating systems in a network.

Knowledge of MS Office Suite, iPhone and Android smart devices support.

IP Telephony deployment or maintenance experience.

Qualifications required

Higher Diploma (or above) in a technical field (e.g. Computer Science, IT, or similar disciplines).

1+ year(s) of IT related work experience AND 1+ year(s) of client service/sales work experience

Experience required

Good oral and written English language skills

Excellent and up to date technical skills

Good attention to detail and time keeping skills

Team player, gets on well with others

Can work independently with minimum supervision, is proactive and able to work under pressure

The Right Person:

We are seeking a professional, friendly, and detail-oriented person to assist our clients and help maintain and build our business member community.

Our preferred candidate will be personable and well presented, with some previous relevant experience preferred.

What We Offer:

Multi-faceted role, no day is the same

Work with a range of corporate clients

Premium office environment

Attractive reward programme

Supportive team with ongoing training and mentorship programs

Employee Value

We understand that The Executive Centre plays a vital role in the daily world our teammates and members live and work in.

From inspiring workspaces to excellent advancement opportunities, we offer employee incentives that support your quality of life and daily work experience.

We're building a workplace that supports your current accomplishments while also help you prepare for the future.