Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance and control over the marketing of their network, domestically and internationally.

You are someone who:

Is passionate about providing quality customer support

Enjoys keeping systems updated

Has an eye for detail and shows initiative

Has a driven attitude and loves getting the job done

Enjoys working closely with clients

Is open-minded and enjoys working in a team environment and remotely

Can be flexible with hours as it demands

Is well presented

What gaps will you fill:

Work alongside our Product Support Manager

Triage support tickets in JIRA and provide customers with personalised responses

Follow-up on support tickets waiting for comment from the customer

Liaising with internal teams

Support Brand Experience Managers deal with product-related questions

Undertake testing and analysis work and share with your management

Key Selection Criteria:

Experience with Jira and Jira Service Management

Current experience working for a Software as a Service (SaaS) or similar product in a customer support role

Has experience in customer service and dealing with challenging customer questions

Thorough understanding of Social Media platforms and trends

Open and positive personality

Hear from some of the people you will be working with:

“Digital Stack is a great company to be a part of. Not only is the work rewarding, but the culture is amazing. I love that I get to work closely with our clients across different industry verticals, helping streamline their marketing efforts, alongside great coworkers who I genuinely like. Our company culture is my favourite thing about working for DS.” Brand Experience Manager

"Working with a highly talented, motivated and down-to-earth team is what I love most about working for Digital Stack. Senior management are very active, will always listen to feedback, genuinely care about staff and the customer experience. It is unlike any other company I’ve worked for, and it’s a privilege to be a part of Digital Stack during this exciting time of growth!" Product Support Manager

Company Values
We believe in the following, if you do too, we are excited to meet you:

We speak the truth, we value mutual trust and respect

We are the best – we give, achieve and do the best we can

We are comfortable & safe being ourselves. No judgment

We are energised through positive collaboration

We’re simply down to earth, no fluff

Please email your CV with a personalized cover letter to [email protected]
Note: you will not be considered without providing a personalised cover letter.