Your new company

A global insurance organisation is seeking an experienced IT Support Analyst to join their team in a standalone support capacity, based at their Melbourne CBD office. Reporting into the IT Support Manager based in the UK, you'll be part of a globally distributed IT support team, supporting users across Australia and APAC. This company offers a collaborative and professional environment, with excellent employee benefits and a strong focus on long-term career development.

Your new role

In this exciting role, you will be:

• Providing Level 1 & 2 IT support to ~40 users locally, and remote support across APAC.
• Troubleshooting hardware, software, and network issues across desktop and mobile environments.
• Administering Active Directory, Office 365, Azure, and bespoke applications.
• Managing IT assets, documentation, and procurement of hardware.
• Supporting global IT initiatives and liaising with international colleagues.
• Ensuring timely resolution of technical issues and maintaining clear communication with stakeholders.
• Assisting in the delivery of IT projects.

What you'll need to succeed

To be successful in your application, you will need:

• Demonstrated experience in providing level 1 & 2 IT support.
• Sound knowledge of Windows 10/11, Entra ID, Windows Server, Office 365, Exchange Online, Azure, Intune, Citrix and TCP / IP networking.
• Excellent communication skills, with the ability to provide support to executive stakeholders.
• A tertiary education in Information Technology as well as Microsoft, Azure, CompTIA Network+ and Cisco certifications are beneficial.
• Experience working in a standalone IT role or within a global organisation is advantageous.

What you'll get in return

You'll be joining a well-established global organisation that values its people and offers a comprehensive benefits package including private health insurance, life insurance, salary continuance, travel insurance, and access to a share purchase plan. This is a fantastic opportunity to take ownership of IT support in Australia while collaborating with a global team.

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected].