Whitehaven Group Australia

Whitehaven has a visionary mindset and constantly strives to improve every aspect of the yacht building process by investing in the future, developing new models and series, improving manufacturing quality control assuring a high quality product for our clients. We are committed to excellence and customer satisfaction.

Whitehaven Group focus on 3 specialised ranges: Whitehaven Motor Yachts, Aquila Power Catamarans and Integrity Motor Yachts. Each brand has a story and you’re invited to explore our history and range of the beautiful vessels we create in collaboration with our customers on our website.

We are growing our sales team and our range is expanding. We need you to keep the office running smoothly with a keen eye for detail through good communication skills and excellent organisational skills You’ll be the main person our team will call on to get things done without fuss. The tasks are wide ranging and vital to our overall success and as you settle into the role, your importance and influence on key decisions and daily operations will grow, as will your salary.

We need you to be both outgoing and have a sales support mentality whilst also capable of detailed reporting and spreadsheet controls.

An ability to schedule others and oversee the team's interaction with each other and external contractors is highly desirable.

One of the key objectives will be to ensure client's interaction, selection processes, contractual documentation and payment scheduling are all seamless and a smooth experience for the client and the business.

In short, you will be the hub of most information. You will have a tight support team of our internationally located production admin support person and, as we grow, a junior sales support contract administrator.

Key responsibilities:

Assist the CEO with general admin support and ad hoc tasks assigned by him

Assist in any way required to make the business a success and drive sales and ensure client satisfaction

Direct communication with dealers, agents and suppliers - updating information in our system

Order uniforms and P.O.S.

Organise various marketing materials and admin required for attendance at boat shows

Liaise with yacht clubs and other venues to book events for client/company functions

Provide support to our sales team both in terms of administrative support and meeting preparations

Client support liaison, customer enquiries, support with sales and warranty

Timely distribution of email enquiries/leads to sales executives

Warranty support in terms of documentation to our warranty manager

Contract administration and execution

Update pricing sheets

Liaise with International boat building staff

Precise record keeping in all areas of ordering, distribution and warranty

Ensure office supplies including kitchen staples and stationery are replenished

Arrange overseas couriers to/from Australia

Required Skills and Experience:

A minimum of 3 to 4 years in an administrative role, preferably in the Marine Industry

Proficiency in Microsoft Office, focusing on Excel, Word and Outlook

Full understanding of database operations - preferably Pipedrive

Ability with Teams and SharePoint will be highly regarded.

Ability to meet deadlines, multitask and prioritise work

You must be organised, accurate and able to follow instructions

Strong communication and interpersonal skills

You must be a team player and also have the ability to work on your own

An understanding that we are selling and creating people's dreams - through boating.

Ability and drive to be a self-starter

Flexible work hours as required

Access to transport