About the role:
Medstock, an innovative and rapidly expanding Australian provider of medical consumables, is offering an exciting opportunity to join our Head Office Team on the Gold Coast. Our team is dedicated to delivering quality and affordable wound care dressings to the Australian market. In addition to our high-quality product portfolio, we prioritise exceptional customer service and education for our clients.

We are currently seeking a dedicated and efficient Sales and Office Administrator to join our team.

Key Responsibilities:

Receiving and processing customer orders

Liaising with our warehouse department to ensure sales orders are accurate, maintained and despatched within the required timeframe

Handling reception duties, including answering calls and greeting visitors

Providing high-level customer service through calls, email, or other forms of communication

Making outbound calls to prospective and existing customers

Ensuring leads, opportunities, and accounts are managed accurately in the CRM

Providing administrative support to staff

Assisting with accounts receivable

Ensuring all activities comply with company policies and procedures

Assisting with marketing activities and events

What We’re Looking For:

Working Monday to Friday 830am–2pm

2+ years of experience in a sales support role, adept at managing sales administration via phone and email

A passion for customer service, committed to delivering optimal solutions to customers' needs every time

Impeccable attention to detail

Experience in using CRM software such as Salesforce

Proficiency in Google Suite tools (Gmail, Drive, Calendar)

Proficiency in MS Office tools (Word, Excel, PowerPoint)

Ability to thrive on multitasking and skilled in prioritisation

Experience with Inventory Management Systems and coordinating stock processes such as CIN7 (desirable but not essential)

Exposure to eCommerce CMS such as Shopify (desirable but not essential)