Join the MAMA Midwifery Practice Team!

MAMA Midwifery Practice is a leading private midwifery clinic offering comprehensive, holistic care during pregnancy, the postnatal period, and beyond. We take pride in providing a unique, one-stop-shop experience for expectant and new mothers, as well as their families, integrating midwifery and allied health services in a supportive and nurturing environment.

We are currently seeking a part-time Receptionist (0.6 to 0.8 EFT) to join our dynamic team at our Kensington clinic. As a key member of our administrative team, you will play a pivotal role in supporting our team of private midwives and allied health practitioners, ensuring that our clinic runs smoothly and efficiently. From the moment a client makes their first call or steps through our doors, you’ll be the welcoming face that embodies the exceptional care and support MAMA stands for.

Key Responsibilities:

Opening and closing the clinic with attention to detail and efficiency

Welcoming and assisting Midwifery and Allied Health clients with warmth and professionalism

Handling phone enquiries from current and prospective clients, providing helpful information and scheduling appointments

Coordinating appointments, managing waitlists, and ensuring smooth operations across various services

Managing client records across multiple systems with accuracy and confidentiality

Invoicing and processing client payments, and ensuring all receipts are reconciled at the end of each day

Providing basic IT support to practitioners when needed

Maintaining a safe, clean, and organized reception area in line with clinic policies

Ensuring treatment rooms and common areas remain tidy and ready for use

Contributing to MAMA’s warm team environment by supporting practitioners and other administrative staff

The Ideal Candidate Will:

Be reliable, proactive, and have a strong sense of initiative

Maintain a high level of confidentiality at all times

Possess excellent communication skills, including a courteous and professional phone manner

Have a passion for providing exceptional customer service and creating a welcoming environment

Demonstrate strong problem-solving, multitasking, and time management skills

Be detail-oriented and thorough in every aspect of their work

Have the ability to work independently while being a supportive team player

Thrive in a fast-paced, dynamic environment

Be flexible and adaptable to working as part of a small team

Hours:

Reception is open from 7:30am to 5:30pm (with 1-2 later closes per fortnight). Shifts are typically 8 hours, with a 30-minute unpaid lunch break. We are ideally looking for someone to work 3-4 shifts per week, including one Saturday shift (7:30am to 3:30pm) every fortnight.

We are flexible and open to discussing hours that suit the right candidate, so please let us know your preferred availability in your cover letter.

How to Apply:

We are looking for someone who is confident, eager to learn, and willing to pitch in wherever needed. If you have a warm, welcoming nature and a desire to make a meaningful impact in a supportive healthcare setting, we’d love to hear from you!

Please write a cover letter to me, Megan, & include your availability and a brief explanation of why this role interests you.

Position starts immediately for the right candidate.

We look forward to hearing from you!