We are seeking a highly motivated and customer-oriented individual to join our small team as in supporting the internal Sales function. This role will be responsible for supporting our operational and admin team by managing customer inquiries, preparing quotations, creating sales invoices, and ensuring excellent customer service. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work well in a fast-paced environment.

Core duties include:

Taking sales related phone calls and extracting customer requirements/needs to formalise clear quotation.

Creating and managing Customer support tickets

Preparation of quotations for stocked & Non-Stocked items in response to customer requests via telephone, email or as directed by Managing Director of Sales

Following up customers regarding provided quote

Supplying customers with technical data, certificates and other documentation requested (or sourcing this data from suppliers or following up with Managing Director of Sales)

Management of Back-Orders and communicating with customers regarding Back-Orders

Liaising with Accounts for preparation of invoices

Raising and emailing of invoices to customers

Minimum Skills

Must be an effective and strong communicator skills, verbally, written & personal

Ability to communicate with management if mistakes are made, if tasks are not understood and in regards to managing priorities

Ability to identify problems and problem solve or seek guidance/assistance to solve problem

Must demonstrate competence in Microsoft Office Package

Must demonstrate competence in accounting software Xero or SAP

Ability to take responsibility and ownership of actions, decisions and work

Must take initiative in seeking out tasks & identifying areas for improvement and or efficiencies

Have high levels of enthusiasm and be self-motivated (must be able to work un-supervised and without being micro-managed)

Be tolerant, flexible and adaptable to continuing change and able to shift focus quickly if required

Must be able to work under pressure and with time constraints

Attributes

Customer Service – The role requires an extremely high level of customer service. Person can be confronted with complaints & difficulties, and so person must relate, treat and manage customers with a high level of respect and integrity.

Job requires person to be reliable, responsible, dependable and able to fulfil obligations

Attention to detail – Job requires being careful about detail and thorough in completing work tasks

Integrity – Job requires being honest and ethical

Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

Judgment – Job requires making judgment calls and thinking about the end result and overall requirement

Organised – having the ability to multi-task in a controlled manner and having the ability to resolve issues and complete work in an organized and prioritized fashion

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.