Customer Service & Admin Specialist | Pathway to High-Earning Sales Role

Ashley and Martin
Adelaide, SA
A$30 p/h + Super + Penalty Rates + Bonuses
Call Centre & Customer Service → Customer Service - Customer Facing
Full-time
On-site

Posted 12 days ago


We are Ashley & Martin, a leader in the hair loss industry and we're expanding! We're seeking a dedicated Customer Service focused individual to join our team in our conveniently located Adelaide clinic.

Ready to launch your career? This isn't just a job; it's your fast track to a high-earning career! Your exceptional performance in this initial role can see you progress to a Sales Consultant & Customer Service Specialist position, unlocking the exciting potential to significantly boost your income through competitive commissions. The speed of your progression is entirely up to your drive and results!

We are looking for a driven, highly organised individual to join our team as a permanent, full-time Customer Service & Administrative Specialist. If you have a passion for customer care, strong admin skills, and an ambition to develop into a face-to-face sales professional, we want to talk to you!

💰 Competitive Pay & Income Boost: $30 per hour base rate + Penalty Rates. Opportunities to earn monthly and quarterly bonuses. Commission Opportunities unlocked upon progression.

🚀 Clear Career Progression: Exceptional performance can lead to a swift transition into a high-earning Sales Consultant role. Comprehensive in-person and online training provided to ensure your success. You'll be a key driver of patient success and brand reputation—your work directly impacts patient outcomes.

🧘 Wellness & Culture: A fun, supportive team culture with subsidised quarterly coffee and lunch catch-ups! Wellness Program that reimburses you for gym memberships/healthy activities (after 1 year). Dedicated "wellness days" off (after 1 year).

📅 Full-Time Permanent Role: On-site role where you build genuine patient and colleague relationships. 76 hours per fortnight on a roster basis. Trading Hours: Mon-Fri (9am - 7pm) and Alternate Saturdays (8:30am - 12:30pm).

Your Role: Where You'll Make an Impact

This crucial role is the backbone of our clinic operations and the face of our patient experience. You will ensure every patient receives exceptional service while maintaining impeccable administrative standards.

Key Responsibilities:

  • Patient Success: Provide personalised support, monitor patient progress, handle enquiries, and conduct regular check-ups to drive satisfaction and loyalty.
  • Operational Excellence: Manage patient accounts, process payments, and reconcile daily takings. Maintain accurate records for transactions, prescriptions, and patient documentation.
  • Clinic Administration: Handle reception duties, appointment scheduling, general office tasks, stock management, and ensure efficient clinic operations.
  • Team Development: You will be responsible for training staff on operational administration and clinic duties, leveraging your expertise.

About You: The Ideal Candidate

You are ready for the next step and motivated by career growth. You are:

  • Driven to develop into a face-to-face sales and consultation role.
  • Committed to delivering exceptional customer service with a positive attitude and friendly smile.
  • A quick learner with the ability to grow rapidly within the role and take on new challenges.
  • An excellent communicator with a professional phone manner.
  • Highly organised with proven administrative and computer skills (CRM/data management experience is a bonus!).
  • A true team player who enjoys working directly with patients and colleagues.

Ready to Apply?

If this sounds like the fast-paced, high-potential opportunity you’ve been looking for, apply now!

We are reviewing applications and conducting interviews regularly, so don't wait to submit yours.

Please note, you must have full working rights in Australia to be considered for this permanent position.


About Ashley and Martin

Sydney, NSW, Australia

NO 1 MEDICAL HAIR CENTRE

IN AUSTRALIA & NEW ZEALAND

As well as being a household name in Australia, Ashley & Martin is the largest medical hair centre in the southern hemisphere specialising in the treatment of hair loss. So if you’re looking for hair loss or scalp treatment,you really couldn’t have come to a better place! We’ve been regrowing and restoring hair since 1964. After 50 years, we’ve mastered it. In fact, our hair regrowth patients enjoy a 98% success rate. Confident? You should be!

Source: This is an extract from the company's own website.

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