About the role

This is a full-time Operations Support position based in Totness, SA 5250 at Adelaide Hills firewatch Pty Ltd, a leading provider of Fire Preventive maintenance services ascross South Australia. In this crucial support role, you will be a key member of the operations team, ensuring the smooth and efficient running of the company's day-to-Planning and control of the Trades activities.

What you'll be doing

• Providing administrative support to the operations team, including processing orders, maintaining records, and completing other clerical duties
• Planning & coordination of service schedules and dispatching technicians to job sites
• Upselling Services and sales of new products
• Responding to customer inquiries and providing excellent customer service
• Collaborating with the sales team to support the sales process and provide updates on job status
• Helping to implement and maintain operational systems and procedures
• Supporting the broader business with ad-hoc tasks as required

What we're looking for

• A self motivated and driven personel looking for a career in Operations
• Proven experience in an operations support or administrative role, ideally within the client services or sales administration field
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and internal staff.
• Strong organisational skills and attention to detail to ensure accuracy in record-keeping and scheduling
• Proficiency in using various software applications, including Microsoft Office suite
• Use of Customer Management software such as SimPRO or alike
• A proactive and adaptable approach to problem-solving
• A genuine passion for learning within the field and providing exceptional customer service

What we offer

At Adelaide Hills firewatch Pty Ltd, we are committed to supporting our employees' growth and development. In this role, you will have access to ongoing training and opportunities to take on additional responsibilities as proven skill sets are displayed. We offer a competitive salary, pay weekly and offer flexibility with personal appointments.

About us

Adelaide Hills firewatch Pty Ltd is a leading provider of fire detection and prevention services, serving a diverse range of clients across South Australia. With a strong focus on innovation and customer service, we are dedicated to delivering reliable and comprehensive solutions that keep our communities safe. Our team of passionate experts is committed to driving the industry forward and making a positive impact in the communities we serve.

Apply now for this exciting opportunity to join our dynamic team!