The Company

Oakwood Premier is a distinguished brand under The Ascott Limited, has been a global leader in hospitality, owning and operating hotels and apartments internationally for over 20 years. As part of Ascott's award-winning portfolio—which includes renowned brands such as Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello—Oakwood Premier Melbourne offers an unparalleled blend of indulgence and style. This impressive new property combines state-of-the-art technology with the exceptional amenities and services of a luxury hotel, providing guests with a tranquil and comfortable haven that truly feels like home.

Set within a beautifully developed 40-storey tower, Oakwood Premier Melbourne showcase a collection of 392 hotel rooms and serviced apartments, a restaurant, bar and function spaces and will offer the utmost comfort and premium quality to guests.

The Role

We are looking for a motivated and detailed oriented Sales Coordinator to join our Sales team on a Full-Time basis. This role will be involved with providing all round administrative support to the broader sales team, coordinating with new and existing accounts whilst also providing excellent customer service to all clients of the hotel.

Duties and Responsibilities include;

Provide day-to-day administrative support to the Sales team, including creating and updating client reservations, records, and databases, ensuring all information is accurate and up to date.

Handle inbound sales-related enquiries received via phone or email by responding professionally, identifying potential sales leads, and directing enquiries to the appropriate Sales team member for conversion.

Work to maintain strong relationships with clients and relevant stakeholders ensure a smooth customer experience.

Assist with preparing and distributing invoices, follow up on outstanding payments, and keep all account and billing records accurate and current.

About You

To excel in the role, you should have;

At least one (1) years experience in Sales, Reservations or Guest Services relating to the hospitality industry is preferred

Positive attitude and willing to work a variety of tasks

Excellent verbal and written communication skills

Team player with organisational skills and the ability to multi-task and prioritise

In return for your commitment, you would be rewarded with

Excellent career growth opportunity within the hotel, suitable for a hospitality professional who strives for growth and development

Ascott Worldwide and Property specific Associate discounts

Participate in our property incentive and benefit programs

If this sounds like you, apply today with your cover letter and CV below. Successful candidates must have eligible Australian working visa entitlements. Please note only short-listed candidates will be contacted.

We are committed to equal opportunity employment and encourage applicants from all backgrounds to apply.