About AMES Australasia

AMES Australasia is a leading supplier of home, garden, and hardware products across Australia and New Zealand. Our extensive brand portfolio includes Cyclone, Nylex, Hills, Westmix, Northcote Pottery, and Trojan – trusted names that deliver quality tools, garden accessories, landscaping solutions, and storage products to major retailers like Bunnings Warehouse, as well as a wide network of independent stores.

As part of the global Griffon Corporation, we combine strong local expertise with international innovation to deliver products that help Australians and New Zealanders build, grow, and maintain their homes and gardens. We are a values-led organisation committed to excellence, innovation, and putting our customers at the heart of everything we do.

About the Role

As an Sales Coordinator at AMES, you will play a key role in supporting our sales and accounts teams by assisting with managing customer accounts with precision and professionalism. Your strong organisational skills and attention to detail will help maintain accurate reports and contributing to excellent customer experiences. Working closely with internal teams such as Sales, Finance, and Operations, you’ll help resolve issues promptly and support ongoing business growth. This is an excellent opportunity for a proactive, customer-focused professional to grow you experience in Account Management.

Key Responsibilities

Provide exceptional administrative support to the Sales and National Accounts teams through phone, email, and digital communication channels.

Manage account documentation, process enquiries, and handle client correspondence efficiently.

Build and maintain strong relationships with clients and internal teams to ensure smooth account management and service delivery.

Assist with order processing, and management of online platforms (e.g., PRONTO)

Coordinate with internal departments such as Sales, Finance, Product, and Operations to resolve account-related issues and streamline processes.

Support financial reconciliation and prepare reports related to accounts and customer activity.

What You'll Bring

2+ years’ experience in an administrative, accounts support, or customer service role (retail or B2B preferred).

Strong written and verbal communication skills.

Proficiency with Microsoft Office, especially Excel, and experience using CRM or ERP systems (Pronto experience is a bonus).

Excellent attention to detail, organisational skills, and a proactive, team-oriented mindset.

Ability to prioritise tasks, manage time effectively, and adapt in a dynamic environment.

Strong problem-solving skills with a focus on client satisfaction and accurate account management.

Why Join Us?

At AMES, we are committed to growing our people as much as our business. You’ll be joining a supportive, high growth organisation where your contributions are valued and your ideas matter.

We offer:

Full-time position based in Doncaster VIC

Attractive salary with annual bonus offered

Career development and growth opportunities

A collaborative and customer-focused workplace culture

Exposure to Australia’s leading home, garden, and hardware brands

Product Discounts

Paid Charity Days

Wellness and Social Club Activities