CUSTOMER SERVICE LEADER(Duty Manager)

The Club is now seeking an experienced and customer focused industry professional to join and lead the team in the important role of Customer Service Leader. Reporting directly to the CEO, you will be familiar with all aspects of taking responsibility for the day-to-day operation of a licensed premises.

Your Accountabilities:

To understand operations of gaming, food and beverage outlets and to be able to work within and supervise these departments

Ensure continuous improvement of service standards

Delegation of work flows

People management and leadership including training & rosters

Liaise with Senior Management team on various Club initiatives

Assist with functions when required

Develop a rapport with Club members and guests

Ensure compliance with the registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations

Opening & closing of Club

Your Attributes:

Minimum of 2 years management experience

A "hands on" approach

Solid technical background in gaming

Have an impressive eye for detail

Consider grooming and personal presentation an important part of creating a positive first impression

Experience within a multi-skilled Club environment – Gaming, F&B, Functions, Reception

Ability to build a coherent team and provide a high level of customer service

RSA & RCG Certified – Senior First Aid preferred

A friendly and out-going nature

An ability to lead a small team and enthuse them to CARE !

Outstanding customer service skills

Excellent communication skills (particularly verbal)

A calmness under pressure

A good practical knowledge of WH&S principals

Sound conflict resolution skills

Your Benefits:

Leadership role

Rotating Roster

Uniforms provided

On-site parking

This is an opportunity to work alongside a passionate CEO who is people and service centric! You will be enthused by his energy and supported to bring about continual improvement both personally and professionally. This is a role that is ideally suited to someone that has demonstrable experience at a similar level and who is has established themselves as a balanced leader that is patient, direct and not easily set-off their game!

Please email a cover letter and resume to [email protected] by Friday 31st October 2025

If you wish to chat about the position feel free to contact me 0412293569

Regards

Sharon Tassell