Customer Service Manager – Club Malua

Lead with passion. Inspire with purpose. Be part of something special on the South Coast.

Are you an energetic leader with a love for hospitality and exceptional service? Do you thrive in a fast-paced, community-focused environment?

An exciting opportunity awaits for a Customer Service Manager to join the vibrant team at Club Malua – part of the award-winning Cabra Bowls Group.

About Us:

Beautifully rebuilt and re-opened in June 2022, Club Malua is a shining example of modern club hospitality. Located on the stunning South Coast of NSW, we offer state-of-the-art dining, gaming, and entertainment facilities that our members and guests love.

As part of the Cabra Bowls family, we’re passionate about people, performance, and the proud Club traditions that bring our community together.

The Role:

As Customer Service Manager, you’ll play a hands-on leadership role, ensuring every guest experience reflects our high standards of service and hospitality.

Your responsibilities include:

Overseeing daily club operations across gaming, dining, bar, and events.

Leading, motivating, and developing a dedicated frontline team.

Acting as Customer Service Manager on shift, handling operations, service quality, and conflict resolution.

Monitoring service levels and identifying opportunities to enhance guest satisfaction.

Supporting compliance and implementing policies that keep our venue safe, efficient, and enjoyable.

What We’re Looking For:

Minimum 2 years’ experience in a hospitality or Club management role.

Strong leadership and communication skills.

Solid understanding of NSW gaming and liquor regulations.

Proven problem-solving ability and professionalism under pressure.

RSA & RSG certification (and ability to obtain a Police Check).

A passion for teamwork, community, and delivering an exceptional member experience.

Why You’ll Love Working With Us:

Competitive remuneration and benefits.

Flexible rosters that support work–life balance.

Free on-site parking and a supportive team culture.

Real career progression within a reputable and growing Club group.

Work where community spirit meets coastal lifestyle.

Be Part of the Malua Story:

If you’re ready to take the next step in your hospitality career and help shape the future of Club Malua, we’d love to hear from you.

Submit your resume and cover letter telling us why you’re the perfect fit.

Apply today and become part of the South Coast’s most exciting Club team!

See what makes Club Malua special: https://fb.watch/mknsrfqtE8/?mibextid=cu9KIj

Location: South Coast, NSW
Job Type: Full-Time / Permanent
Industry: Clubs & Hospitality