The role will be based both WFH and also onsite.

Tibii – Disability Support Services

We are looking for dedicated and engaging human beings to join our office support team as a Service Delivery Manager.

Located in Melbourne and surrounding suburbs, we are looking to gain Heart centred, values-focused individuals who are enthusiastic about making a difference in people’s lives.

Do you enjoy supporting people in a creative and human-centred way?

Do you want to be part of a team that is pioneering the way of the Human Rights Model of Disability?

Do you want to break labels within society about the way disability is perceived?

Do you want to be the change that is needed?

About us

Tibii means “For you”

Our website: https://www.tibii.com.au/

Tibii has been established to provide a premium services for those living with a disability in Victoria. We provide support to participants, and their families to achieve positive outcomes in a space that is welcoming, safe, nurturing, and fun! Providing opportunities to create real changes in the lives of our participants and within our community is our focus. The company's ethical and inclusive, "human-centred" methodology, is designed to enhance the quality of life of people with a disability.

Tibii not only provides human-centred approaches to our participants, but also to our methods of management. All our team members will be provided with extensive support to enjoy our journey together.

We are looking to recruit team members who show the following values of:

Inclusion Positivity Respect Equity

Trust Empathy Harmony Diversity

About the Human-rights model

Human Rights Model: Based on basic human rights principles, "it recognises that disability is a natural part of human diversity that must be respected and supported in all its forms. People with disabilities have the same rights as everyone else in society,” and disability “must not be used as an excuse to deny or restrict people's rights.

Please follow these links to learn more about our approach: https://www.tandfonline.com/doi/full/10.1080/13642987.2020.1783533

http://www.daru.org.au/how-we-talk-about-disability-matters/introducing-the-human-rights-model-of-disability

Key Responsibilities:

As a Disability Service Coordinator, you will:

Build meaningful relationships with SIL/in-home participants and their families.

Assess participant needs and create personalised support plans.

Coordinate services and resources to ensure participants' well-being and independence.

Advocate for participants' rights and access to community resources.

Monitor and evaluate progress, adjusting support plans as needed.

Collaborate with a diverse team of professionals to provide holistic care.

Maintain accurate records and documentation.

Effectively manage participant schedules and rosters.

Play a pivotal role in assembling and enhancing participant support teams.

Foster strong relationships with allied health professionals, therapists, and specialists.

Act as a liaison between our organisation, participants, their families, and external stakeholders.

Work closely with participants and their families to develop personalised support plans.

Proactively identify opportunities to enhance the quality of services provided.

Roster management of the participants under your workload.

Incident management on a weekly or fortnightly basis.

Qualifications:

Passion for supporting individuals with disabilities.

Strong communication and interpersonal skills.

Empathy, patience, and a positive attitude.

Experience in a similar role within the disability sector is highly desirable.

A relevant qualification in disability services or a related field is a plus.

Strong organisational and time management skills to handle multiple cases simultaneously.

Familiarity with disability-related services, resources, and government assistance programs is an advantage.

A degree in social work, psychology, special education, or a related field is preferred but not mandatory.

Don't Have Previous Experience? We Encourage You to Apply:

We believe that passion, dedication, and a willingness to learn can often outweigh previous experience. If you possess the qualities of an amazing service coordinator but lack direct experience, we encourage you to apply and highlight your potential in your cover letter and CV. We value diversity and welcome candidates who are committed to making a difference.

Diversity and Inclusion Statement:

At Tibii, we are proud to be an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islanders, culturally and linguistically diverse communities, LGBTQI+ individuals, and all other groups underrepresented in our industry. We are committed to creating a workplace that values diversity and fosters inclusion, where everyone's unique experiences and perspectives are respected and celebrated. Your unique background and experiences are assets that will enrich our team and help us better serve our participants. Join us in our mission to make a positive impact, regardless of who you are or where you come from. We look forward to receiving your application!

How to Apply: If you are ready to make a difference and contribute to our mission of empowering individuals with disabilities, we encourage you to apply.