NDIS Service Manager

Lead with Purpose | Join a Trusted NDIS Provider | Full-Time Opportunity

Integrity & Multi Service is a registered NDIS provider committed to delivering person-centred, high-quality support across Melbourne and Adelaide. We are seeking an experienced and passionate Service Manager to lead our Supported Independent Living (SIL), Complex Care, and Community Access programs.

This is a pivotal role where your leadership and commitment to quality will directly shape the experiences and outcomes of the participants we support.

About the Role

As the Service Manager, you will oversee the daily operations of our SIL and community-based services, ensuring excellence in service delivery, compliance with NDIS Practice Standards, and positive outcomes for participants. You will mentor and support a dedicated team of support workers, coordinate with families and stakeholders, and ensure smooth operational performance across all programs.

Key Responsibilities

Lead and manage SIL and community support services across multiple locations

Supervise, mentor, and support staff including recruitment, onboarding, and performance management

Ensure compliance with NDIS Practice Standards, policies, and reporting requirements

Work collaboratively with participants and families to develop and review person-centred support plans

Oversee service budgets, rosters, and quality improvement initiatives

Build and maintain strong relationships with stakeholders, support coordinators, and allied professionals

Participate in the on-call roster, providing after-hours phone support as required

What We’re Looking For

Proven experience in a leadership or management role within the disability or community services sector

In-depth understanding of the NDIS, particularly SIL and complex support environments

Strong organisational, communication, and problem-solving skills

A collaborative and supportive leadership style with a focus on empowering teams

Relevant qualifications in Disability, Community Services, or Leadership and Management

Mandatory Requirements

Current Driver’s Licence

NDIS Worker Screening Check & Police Check

Working With Children Check (WWCC)

Current First Aid & CPR certification

Why Join Integrity & Multi Service?

At Integrity & Multi Service, we believe in doing what’s right — for our participants, our staff, and our community. You’ll join a values-driven team that prioritises collaboration, respect, and continuous improvement. We provide strong management support, professional development opportunities, and a workplace culture that recognises and celebrates your impact.

Ready to lead with integrity and purpose?
Apply now and be part of a team that makes a genuine difference every day.