Seeking great people to support great lives

Araluen is a registered NDIS provider, supporting adults with disability in their homes, in the community and from various service bases in Melbourne, Victoria. Araluen puts people in charge of their supports – we respect and promote that NDIS funding should result in choice-driven and tangible improvements to quality of life for all participants. Delivering imaginative, considerate, caring, and reliable support matters at Araluen – we are committed to exceptional services and to building trusting, respectful relationships with our participants, the people who are important to them and across the communities in which we operate.

Our Vision: Imagining and achieving better lives

Our Mission: Inspiring, empowering and supporting people to have great lives!

Our Values: Respect you, See you, Hear you, Inspire you. Empower you and Working together as one

“I love Araluen and its values - respecting people, showing each other kindness, and working as a team. Staff give me support, reassurance, look out for me and are caring.” - Jess, Araluen participant champion

Full time NDIS Planning Coordinator role
Lower Plenty
Level 3 SCHADS Award Rate Salary
$76,000 plus

The NDIS Planning Coordinator Reports to the NDIS Planning Manager, primarily providing support in the areas of participant NDIS funding management, NDIA service agreements and quotes, resolving NDIA errors, NDIS billing and NDIS timetabling and rostering (including staff replacement) under programs of support.

Tasks and Capabilities

Working under general direction indicative tasks may include but not limited to:

NDIS planning tasks

▪ Co-ordinate service agreements for existing participants and ensure these are signed for each participant

▪ Oversee participant database information relating to the NDIA

▪ Ensure that participant quotes and service agreements are correct and communicate to confirm in line with a participant’s plan

▪ Monitor billing entries and funding to pick up overspends

▪ Liaise with team leaders/managers to resolve issues with service agreements and quotes.

▪ Review NDIA funding implications for participants

▪ Liaise as required to NDIA in relation to participants and their plans.

▪ Remain informed about changes to the NDIS. Position Description – NDIS Planning Coordinator May 2025 Version: 5 Page 2 of 4

▪ Review NDIA error reports and, resolve errors in line with participant plans

▪ Report any errors that arise that may affect the organisation to manager

▪ Update & maintain Participant spreadsheets- Plan end dates

▪ Work within the funding levels associated with each participant, continually tracking and monitoring service agreements

▪ Coordinate NDIS funding claims through Quickclaims

▪ Coordinate the intake and development of Service Agreements for new Araluen participants.

▪ Responding to enquiries from potential referrers and new participants in a timely manner

▪ Assisting participants and families to understand and maximise the potential of NDIS planning for positive participant outcomes.

▪ Enter irregular supports by house on a weekly basis

▪ Liaise with other departments to provide information and support on Visicase

▪ Maintain exit and amendment register

Key Selection Criteria

Experience

• Previous experience in administration

• Previous experience in data collection

Capabilities

• Ability to work independently, problem solve and demonstrate thoughtful judgement and common sense.

• Contribute and mentor to effective communication and a positive culture both within your team and across Araluen.

• Contribute to the adoption and integration of the Araluen Code of Conduct in all day-to-day practices.

• Demonstrated commitment to high quality service delivery ensuring in a wide range of settings.

• Demonstrated commitment to uphold participants human rights, to promote choice and control, independence that lead to quality outcomes

• Demonstrated high level effective organisational skills, including the ability to prioritise tasks.

• Excellent communication skills as demonstrated through professional consultation, negotiation and conflict resolution.

• An understanding of and commitment to the current focus on the person-centred approach and future innovation and practices.

• Ability to work flexible hours and agility to adapt to changing environments.

• Delivers supports in conjunction with Araluen policies and procedures and meets service requirements for NDIA.

• Resolves issues in the best interest of the participant.

• Observes, understands and takes appropriate action on participant changes.

• Accurately completes financial and participant-related paperwork and records in a timely manner.

• Comply with all Araluen policies, procedures and practices and all applicable laws and industrial agreements that govern our business and conduct and seek clarification where needed.

Working at Araluen Benefits!

Our participants can’t achieve their goals without the right support. We value our people and invest in our workforce, so staff are well-placed and supported to meet their career and personal goals. Some of the benefits enjoyed by our staff include:

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax fee. Less tax = more take home pay for you.
• You can also use up to $2,650 of your pre-income to pay for entertainment expenses (meals, holiday accommodation etc) making your pay go even further.
• Employee Assistance Program: a free and confidential counselling service available to all staff and their immediate family members.
• Salary Benefits: an online buying portal offering a range of products and services at reduced prices
• Hybrid working arrangement
  

Must haves:

While we value diversity and consider applications from people with different qualifications, experience and backgrounds, there are some mandatory requirements. Employment at Araluen is subject to a Working with Children Check and the NDIS Worker Screening Check. Araluen requires all employees to have had COVID-19 vaccination.

At Araluen we value diversity and appreciate everyone’s strengths and lived experiences. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce. We encourage applications from all people including Aboriginal and Torres Strait islanders, people from culturally and linguistically diverse (CALD) backgrounds and people with a disability.

Araluen recognises the diversity of our workforce and is committed to ensuring that all candidates and employees can effectively and efficiently use their skills and experience to contribute to the organisation’s mission and vision. A workplace adjustment enables a candidate, employee or volunteer to perform the essential requirement of their role. Please see our Workplace Adjustment policy located on our careers website for more information. Successful candidates will have the opportunity to present their Workplace Adjustment during onboarding and throughout their employment at Araluen. If you have further questions, please do not hesitate to contact