Redeema is a trusted NDIS Registered Provider providing high quality care to meet evolving needs of our participants and the community. We are committed to meeting the physical and emotional needs of individuals with disabilities, while creating an environment that celebrates their unique perspectives and experiences. Our team consists of caring professionals who priorities respect, empathy, and individualized attention to ensure the well-being and independence of our participants.

About The Role

As an NDIS Senior Care Coordinator, you will have the portfolio of working alongside experienced DSWs, overseeing the Rostering and After Hours Teams while providing seamless and quality support to Redeema NDIS participants.

We are seeking a seasoned and well established Senior Care Coordinator who has a solid background in rostering DSWs, managing complex and high intensity participants, understanding sector industry and funding body obligations obligations. Having a minimum of 3+ years in managing effective and quality outcomes that are participant led, understanding successful planning principles for SIL for very complex and high intensity participants leaving hospital is s fundamental in your role core. Working alongside the Victorian Manager for Community Care is essential to your success to deliver Redeema's Strategic and growth Plan.

We value our employees and will be with you every step of the way, ensuring you become a highly performing member of our team.

As the first point of contact for participants and staff:

Collaborate with participants, healthcare professionals, and service providers to develop individualized care plans, develop all the necessary NDIS compliance documentation and monitor the efficacy and manage the quality review outcomes as part of our service outcomes.

Monitor the progress of service delivery and make necessary adjustments to ensure the support needs of participants are met and mitigated for at all times.

Coordinate multidisciplinary teams, including doctors, nurses, therapists, and other specialists, along with our clinical and DSWs Teams to deliver integrated care as part of our Transition to Home Service or SIL Transition.

A thorough and well advanced understanding of SIL and SIL planning and management is essential as you will drive these outcomes as a wider practicing tool in your engagement with hospital liaison staff, participants and key stakeholders.

Developing and maintaining the suite of documentation and compliances for SIL properties and participants including the regularly review and management of new initiatives as part of Redeema's Quality Improvement Plan.

Identify and manage risks associated with the delivery of complex support services, ensuring participant safety and well-being.

Ensure compliance with NDIS guidelines, healthcare regulations, and best practices in the management of complex health and disability conditions.

Conduct regular reviews of care plans to ensure they remain effective and compliant with regulatory standards.

Your exceptional communication skills, both oral and written, will allow you to effortlessly receive and respond to phone calls, ensuring every interaction is professional and helpful.

Managing participants' appointments and daily rosters through the Rostering Team, as well as monitoring the hours worked by our Support Workers, will showcase your strong attention to detail and time management skills.

At Redeema, we prioritize your growth and success:

Prior experience in rostering & Care Coordination in NDIS is mandatory with a minimum of 3+ years, we will value add through providing comprehensive training to equip you with the skills needed for success.

You'll have the opportunity to work in a fast-paced environment, multitasking and completing daily administrative tasks.

Your ability to maintain strict confidentiality and exercise professionalism will further enhance your effectiveness in this role.

We understand the importance of work-life balance and believe that a supportive and fun team environment is essential. At Redeema:

You'll be part of a close-knit team that engages in regular team building activities

We value your well-being and offer competitive remuneration with benefits such as Portable Long Service Leave, Annual Leave, Sick Leave, Carer's Leave, Birthday paid day off, Paid Christmas Shopping leave, Professional Development and professional monthly supervision.

To be considered for this exciting role, you should have:

experience working as a NDIS Senior Care Coordinator including rostering DSWs across your portfolio and experience

A sound understanding of Supported Independent Living (SIL) including developing SIL RoC , a QFS, managing the mandatory documentation needed for the SIL Property and Participants. A thorough understanding of DSWs Industrial, Award and WHS and O&HS obligations are mandatory in this role and being well versed in this perspective is essential in the role.

well-developed customer service skills

experience in working in a NDIS fast paced & dynamic environment

have a positive customer focus

dedication to teamwork

ability to work in a professional manner

strong computer literacy skills, including proficiency in Microsoft Office Suite

Joining our team requires you to have:

Qualification in Disability or in similar fields in Community Services

A minimum of 3+ years as Senior Care Coordinator or similar role is mandatory

A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a DSW team.

Previous experience rostering is necessary and ability to be tech savvy across platforms

Ability to use record management systems

A passion for client focused care and a collaborative approach

Active listening skills and the ability to build meaningful relationships with clients and care teams

Current Working with Children Check and NDIS Worker Screening Clearance.

NDIS Worker Orientation Module 'Quality, Safety & You.'

Benefits

Generous salary and benefits- Base annual salary $90,000-95,000 plus Superannuation

Flexible working model- hybrid model to be negotiated, (1 day WFH)

Supported by highly skilled State Manager

Birthday paid day off

Paid Christmas Shopping leave

Professional Development and monthly support & supervision

Annual Flu Vax

Mobile phone

Laptop

Business cards

At Redeema, we offer not just a job, but a fulfilling career. We provide career pathways and opportunities for your development, ensuring that you grow both personally and professionally with us.

Don't miss out on this amazing opportunity to be part of a team that makes a real difference in people's lives. Join us, where your skills and dedication will be appreciated, and your future will be bright. Apply now and let your journey begin!

To apply, submit your resume to [email protected] or by clicking Apply. Should you wish to have further discussions about the role, contact the Victorian Manager-Community Care Services, Ms. Shannon Gregory on 1300 000 466.

Note: Only shortlisted candidates will be contacted.