✅ Immediate Hire – Start Work Now!

About Us

At AbilitiesNQ, we’re driven by compassion, inclusion, and the belief that everyone deserves the opportunity to thrive. We deliver high-quality, person-centred supports to adults and children across North Queensland under the NDIS framework. As a growing, values-led organisation, we are committed to creating impactful programs that enhance the lives of our participants and communities.

The Opportunity

We are seeking an experienced and passionate Programs Coordinator to lead and manage the delivery of our Adult and Children’s programs in Townsville. You’ll play a critical role on our leadership team, ensuring high-quality service delivery, strong team performance, and meaningful participant outcomes.

This is a dynamic and hands-on role with responsibility for coordinating day-to-day program operations, managing and developing staff, driving innovation, and ensuring compliance with NDIS and regulatory standards.

Key Responsibilities

Provide leadership and operational oversight for adult and children’s program delivery

Supervise, mentor, and develop a team of support staff

Ensure all programs align with participant NDIS goals and person-centred care practices

Oversee program design, rosters, and resources to meet service needs and compliance

Manage onboarding and intake processes for new participants

Identify and act on opportunities for program growth and development

Collaborate with internal and external stakeholders to ensure quality outcomes

Review program performance, including budgets, reporting, incidents, and participant feedback

Promote a culture of safety, accountability, inclusion, and continuous improvement

About You

You are a motivated, strategic, and people-focused leader who thrives in a fast-paced environment. You bring operational experience and a genuine passion for improving lives through community-based programs.

Essential:

Experience in program coordination, education, social work, community services, or related fields

Proven ability to lead and supervise teams effectively

Excellent communication and stakeholder management skills

Strong organisational, planning, and problem-solving capabilities

Current First Aid & CPR certificate

Current Yellow Card (NDIS Worker Screening) & Blue Card (Working with Children)

Unrestricted QLD Driver’s Licence

Sound knowledge of the NDIS

Highly Regarded:

Experience working within NDIS-funded environments

Strong administrative, reporting, and rostering skills

Ability to manage budgets and align service delivery with funding ratios

Why Join Us?

Be part of a genuine, passionate team making a difference

Leadership role with real impact

Opportunities for professional development and career growth

Supportive, values-driven workplace culture

Competitive salary aligned with the SCHADS Award

Tools provided: mobile phone, laptop, and network access

How to Apply

If you’re ready to step into a meaningful leadership role and help shape the future of community services in North Queensland, we’d love to hear from you.

Please submit your CV and a brief cover letter addressing the key responsibilities to:
Peta Bell
[email protected]

For more information, contact Peta Bell – Regional Recruitment Officer on 📞 0427 904 372.

AbilitiesNQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and participants.