Why choose us?

Great organisational culture and supportive team environment

Comlink Australia recognises, values and invests in you

Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)

Salary packaging opportunities and attractive salary

Paid Parental Leave for eligible employees

Paid Birthday Leave - enjoy a paid day off on your birthday

Discounted gym membership

Superannuation Match benefit

Employee Assistance Program to help support you through life’s challenges

Paid training and continuous learning and development opportunities

We have created a culture of collaboration, where our table is round

About the role

As our Provider Relationship Manager (Procurement), you’ll lead strategic and operational relationships with our network of service providers. You’ll ensure high-quality, person-centred, and compliant services for older people and people with disability—driving outcomes under the Strengthened Aged Care Quality Standards and NDIS Quality Standards. If you have a background in procurement, contract management, or provider oversight in community, health, or similar sectors—and can demonstrate how you learn and apply new standards and legislation—we want to hear from you.

What Does a Day in the Life Look Like?

Source providers to deliver high quality services for our clients and meet strategic objectives

Engage with providers, support them through change, help them to adapt to new standards, deliver onboarding, training and guidance and foster strong relationships

Lead a provider forum to share best practices, give feedback and support continuous improvement

Collaborate with teams – coordinate with participant care teams, quality, intake, and clinical teams to align on provider management and ensure continuity for clients

Work with colleagues to review a provider’s onboarding documents, ensuring compliance with new sector reforms

Monitor performance as part of a spot audit, analyse service data and consumer feedback to identify improvement opportunities and drive quality and innovation

Promote quality and safety – ensure issues, hazards, or complaints are addressed promptly and contribute to continuous improvement initiatives

Prepare reports for senior management, highlighting provider performance and risk mitigation strategie

What You’ll Bring

3–5 years’ experience in procurement, contract management, community partnerships, or provider oversight (aged care experience welcome but not essential)

Proven ability to review services against KPIs and deliver governance reports

Strong understanding of aged care compliance, quality standards, and sector regulations (or ability to quickly learn and apply them)

Experience supporting change, sector reforms, and continuous improvement in regulated environments

Excellent communication and interpersonal skills with the ability to build and foster collaborative internal and external relationships and work towards common goals

Strong self-management, organisation, and problem-solving abilities

Desirable:

Qualifications in Community Services, Procurement, Business, or similar

Other things you might like to know:

Permanent full-time position (76 hours per fortnight)

Paid compliance checks including NDIS Worker Screening

How to apply

Be creative! Be fun! Be real! Use your cover letter to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.

What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.

Applications close 30th October 2025.

Who is Comlink Australia?

Comlink Australia has cultivated a culture where people feel included, supported and respected. When you are surrounded by like-minded people with a shared vision; that makes for a pretty awesome place to work.

We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to live and age well in their homes... and that’s a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

Our table is round - we are one team, where every voice matters

See the human - we leave our egos at the door and see people as people first

The right way, and again – we are committed to continuously improving to achieve the best possible outcome

Brilliantly bold – we own our decisions and learn from our mistakes

Make a little magic – our clients are at the heart of all that we do!

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.