Our client is seeking a friendly, proactive, and customer-focused individual to join their car dealership team as a Customer Service Consultant. In this front-line role, you’ll be the first point of contact for their valued customers, ensuring they feel welcome, informed, and supported throughout their service journey.

Key Responsibilities

• Greet customers on arrival and assist with parking and directions.
• Ensure customers are comfortable using lounge facilities, including refreshments, Wi-Fi, and amenities.
• Welcome new car customers and introduce them to the service department.
• Book first inspections at vehicle delivery and explain warranty, service schedules, roadside assist, and Ford Service Price Promise.
• Respond to customer enquiries via phone, email, and online bookings.
• Follow up on parts arrivals, rebook no-show airbag appointments, and maintain accurate records.
• Support internal departments including Service Advisors, Parts, Sales, and Vehicle Delivery.

Skills & Attributes

• Excellent verbal and written communication skills
• Strong interpersonal and conflict resolution abilities
• Good technical understanding of vehicles and service schedules (preferred)
• Proficient in DMS, CRM, email, and online booking systems
• Strong time management and task prioritisation
• Customer-first mindset with a professional and approachable manner

Qualifications & Experience

• Experience in customer service, hospitality, or call centres preferred
• Willingness to complete annual professional training
• Current Driver's License

Why Join the team?

• Be part of a supportive and dynamic team
• Work in a modern dealership environment
• Ongoing training and development opportunities
• Make a real impact on customer satisfaction and loyalty

Think you'd be a great fit? Apply now and we'll have a chat! For further information contact Wendy Tynan-Jefferis on 0439 629666 or email [email protected]