Scheduling & Customer Service Coordinator – Work from Home

Full-Time | $65k–$75k + Super (based on experience) | Immediate Start Available

Join a professional, fast-paced home maintenance team that values accuracy, reliability, and great communication.

We’re looking for a confident, detail-driven Scheduling & Customer Service Coordinator to join our remote admin team.

This is a full-time, work-from-home role focused on managing incoming enquiries, scheduling quotes, and ensuring customers have a smooth, professional experience from the moment they get in touch.

About the Role

You’ll be the first point of contact for new customers — managing enquiries, booking quotes for Area Managers, and keeping the workflow running smoothly.

It’s a hands-on role that requires strong communication, attention to detail, and the ability to stay organised while managing multiple moving parts.

While the position is home-based, initial training will be conducted in person in Sydney (approx. 2–4 weeks). You’ll also attend monthly team catch-ups in Sydney, so being within reasonable travel distance is essential.

Immediate start available for the right candidate.

Key Responsibilities

Answer incoming customer calls and emails promptly and professionally.

Enter new enquiries accurately into SimPro and allocate to the correct Area Manager.

Book and confirm quote appointments, keeping customers updated throughout.

Review and plan daily quoting runs to maximise efficiency and minimise travel time.

Maintain accurate data, notes, and attachments in SimPro.

Work closely with the wider admin and operations team to support daily workflow.

About You

Previous experience in administration, customer service, or scheduling.

Strong communication skills and professional phone manner.

Excellent attention to detail and ability to multitask.

Confident using computers — SimPro experience is a big bonus.

Background in a trade-based company or high-volume call centre (insurance claims, scheduling, or similar)highly regarded.

Self-motivated, reliable, and comfortable working independently.

Positive, proactive, and calm under pressure.

Must be able to attend initial in-person training and monthly team meetings in Sydney.

Why Join Us

100% work-from-home role (after initial training).

Supportive team culture with clear systems and expectations.

Stable, long-term position in a professional, growing business.

Regular communication, structure, and accountability — no micro-management.

Be part of a small, close-knit team that takes pride in doing things properly.

📨 How to Apply
If you’re organised, friendly, and ready to join a team where your work genuinely makes a difference — we’d love to hear from you.
Apply via Seek with your CV and a short cover letter outlining your experience, availability, and why you’d be a great fit.
Immediate start available.