Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs.

Why Work for Frameshop?

As an Australian owned and operated company, we pride ourselves on providing the highest quality products and services. A career at Frameshop is built on the foundations of our core values.

We are customer-obsessed

We pride ourselves on quality

We are creative and strive to innovate

We are leaders in our industry

Benefits of Working for Frameshop

Fulfilling customer facing role

Opportunity to transition to Assistant Manager

Work in a stunning gallery and showroom

Supportive family driven team environment

Central location in Roselands, close to public transport and shops

Opportunity for extra weekend work

A creative role. Opportunity to apply creativity to a customer facing role

About the Role

We are currently seeking an enthusiastic Customer Service Representative to join our team and provide exceptional service delivery to our customers both online and in our showroom based in Roselands, Sydney. This is a unique position that brings together well rounded experience in customer service, product awareness and leadership potential.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This is a true relationship based role. Key responsibilities include but are not limited to:

Assist around the showroom floor supporting customers

Answer customer enquiries and provide support relating to products or services over the phone, through email or in person on our showroom floor

Provide customers with sound advice where needed and take orders through presenting catalogues, framing samples, taking measurements and providing advice

Attend to inbound calls providing timely and supportive customer service regarding our products and services

Daily order checks for online and showroom orders, managing documentation and order processing.

Ensuring completed orders are promptly sorted and updated in the system.

Provide guidance to the customer service team and optimise procedure

Attend to emails and other web-based queries which may include complaint handling

General filing and documentation, management of customer orders, online order management and other general queries

Liaising with production supervisors regarding customer orders within a factory environment

About You

The ideal candidate will have the following:

Proven customer service experience preferably in a niche industry such as framing, design, gallery services, interior design or graphic design

Ability to listen attentively and provide advice to customers through demonstrating understanding and relatability

Demonstrated ability to prioritise customer satisfaction, resolving issues independently

Demonstrated ability to understand in-depth product knowledge quickly and relatably

Exceptional interpersonal and communication skills

A high attention to detail

Sound critical thinking and problem solving

Ability to manage time and workload in a fast-paced environment

A friendly and professional character. Maintains professionalism and provides confident, assured support to the customer

Proficient in Office Technology including Microsoft Office (Word, Excel, Email)

How to apply

Apply for this role through this job board advertisement.

For more information about the role, please contact [email protected]

Frameshop is an inclusive workplace which promotes diversity in all forms. We are an Equal Employment Opportunity employer and encourage females, people with a disability and Aboriginal and Torres Strait Islander to apply for this role.