Customer Service Representative - NSW Government

We are seeking experienced Customer Service Representatives to join a professional government Service Centre team in Castle Hill.

Please note that candidates must be based in NSW to be considered for this role.

This is an on-site role — successful candidates will be required to work from the Castle Hill Service Centre for all shifts.

Position Details:

• Location: Castle Hill (on-site only)
• Start Date: ASAP
• Assignment Length: Anticipated until 2nd Jan 2026 with potential to extend
• Rate: $35.80 per hour + super
• Hours: Monday - Friday, 35 hours per week
• Pre-employment checks: Police Check and two professional references required

What We're Looking For:

• Typing and navigating computer systems (mouse and monitor use)
• Strong email etiquette
• Proficiency in Microsoft Office, particularly Outlook and Teams

• 2–3 years of customer service experience (call centre, administration, retail or similar)
• Excellent written and verbal communication skills
• Prior experience working in an office environment
• Intermediate computer skills, including:
  
• Ability to quickly learn new systems and software
• Previous government experience is desirable but not essential

Training and Onboarding:

• Initial training is delivered virtually and will prepare you to perform the role effectively
• Ongoing on-site support will be provided by colleagues and managers once training is completed

This is a great opportunity to join a well-established team, build on your customer service skills, and contribute to your local community.

If you have relevant skills & experience, please submit your latest CV in Word format.