Regulatory Service Officer
NSW Department of Customer Service
Posted 8 days ago
Regulatory Service Officer - Construction Hunter Central Coast - SafeWork NSW
Grade: Clerk Grade 3/4
Salary range: $84,659 - $92,701 + superannuation and leave loading
Duration: Ongoing
Location: Gosford/Newcastle
Applications Close: Wednesday 29th October 2025 (9:59AM)
About the team
SafeWork NSW Construction directorate has a strategic approach to supporting a safe, healthy and productive construction industry in NSW. Construction provides a strong and consistent focus on building industry capability through strategic stakeholder engagement, evidence and risk-based harm prevention initiatives, and proportionate and targeted regulator response to construction incidents and requests for service
Your responsibilities will include:
- Providing administrative support to the manager, inspectors and project teams
- Preparing meeting agendas and taking minutes, processing inspector motor vehicle run sheets and maintaining the teams SharePoint page.
- Supporting the coordination of events, information sessions and workshops
- Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met
- Assisting with purchasing functions such as ordering equipment and processing of invoices using SAP
Ideal Candidate
To be successful in this role, you will:
- Have experience in providing a variety of administrative support services with competing priorities and be capable of working independently and without direction
- Demonstrate discretion and confidentiality and have a proven high level of attention to detail
- Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders
- Have a high level of skills across a range of Microsoft applications
- Demonstrate a commitment to customer service
- Be organised and adaptable to changing priorities
What we need from you
To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
For any enquiries regarding the role, please contact David Ward via [email protected].
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 29th October 2025 (9:59AM)
Careers at SafeWork NSW
A career at the SafeWork NSW gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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