About Us

About the business

Expert Plumbing & Gas Services, established in 2010, is a small sized plumbing company (11 employees), enjoying a strong and growing client base. We operate predominantly in Brunswick with an office in Northcote (soon to move to new office in Coburg!). Our focus is on commercial and domestic projects, where quality of work and customer relations are paramount.

About the role

We are currently seeking to appoint an Office Manager to lead our administrative operations. This is a pivotal role with diverse responsibilities requiring an exceptionally organised & agile individual with high attention to detail. Your key responsibilities include:

Answering incoming calls, emails and inquiries

Liaising with the company Director and plumbing staff to organise projects and quotes

Overseeing our busy schedule and coordinating daily logistics

Managing and improving business software and systems

Processing Government and regulator rebate claims

Coordinating with suppliers and external contractors

Other Ad Hoc administrative duties as required

You'll be working largely in conjunction with another office administrator, and the company director. It's a small office team (2-3 people), but a supportive one. Some days are quiet, when we wonder if the phone is still actually plugged in, other days it's very busy and it'll be lunch time before you know it!

As the 'linch pin' of the team, the Office Manager needs to assist with activities across the group, maintaining the highest level of professional standards.

Benefits and perks

This is a great opportunity for an ambitious individual, as the role is fluid and open to you bringing your ideas and experience to make improvements. In return for your hard work you'll be rewarded with competitive salary, leave loading, the opportunity for paid overtime and a great team culture.

Skills and experience

We’re seeking someone with at least 3+ years of experience in office management or senior administration, ideally in a trades or small business environment. You’ll be confident using Outlook, web-based apps, and social media tools for business. Familiarity with Xero is preferred, but training can be provided.

You’ll be:

· A clear and professional communicator, especially over the phone

· A natural organiser with strong attention to detail

· A technology native who is keen to identify and introduce new software solutions

· A team player with initiative and a solutions-focused mindset

· Comfortable working independently and making decisions