Team Leader - Help Desk (MSP) | Gold Coast

This is your chance to bring leadership, technical expertise, and customer focus together in one rewarding role.

What's in it for you....

• A culture built on teamwork, accountability, and continual growth
• Paid certifications and training to keep you at the top of your game
• Be part of an MSP that is expanding fast and values its people
• Full-time, office-based role on the stunning Gold Coast

Our client is a fast-growing Managed Services Provider based on the Gold Coast, supporting businesses across Queensland and beyond with modern, secure, and reliable technology services. From help desk to infrastructure and cloud solutions, our mission is to keep clients moving forward with confidence.

The role...

As a Team Leader, you'll guide a talented group of L1 -L3 Help Desk Technicians, ensuring they deliver outstanding service every day. You'll be the go-to technical escalation point, a coach for your team, and a trusted advisor for clients. Proactivity beats reactivity here - we're looking for someone who doesn't just solve problems but prevents them.

Your role will combine:

• Leading, mentoring, and motivating your team to hit SLAs and exceed expectations
• Acting as a technical escalation point for Level 2 and 3 issues
• Driving continual service improvement and embedding a culture of accountability and service excellence
• Building strong client relationships and overseeing long-term requirements
• Leading projects, scoping solutions, and ensuring smooth delivery
• Keeping a sharp eye on security and best practices across client systems

What You Bring...

We're after a hands-on leader who thrives in the MSP space:

• Full working rights in Australia
• Minimum 3 years in a Team Leader or Senior SysAdmin role within an MSP
• Strong technical skills across Microsoft 365, Azure, networking, and security
• Proven ability to manage and mentor staff with deadlines and KPIs
• Experience scoping and delivering IT projects
• Excellent communication, organisation, and customer service skills
• Bonus points for exposure to VoIP, Sophos Central, or ConnectWise PSA/Automate

This is more than just a leadership role - it's your opportunity to shape the future of a team, make your mark, and grow with a business that's going places.

How to get involved...
Ready to take your career to the next level? APPLY NOW ! Submit your CV and a cover letter outlining your experience and achievements via SEEK or contact Dean from rec4tech.jobs for a confidential chat at [email protected]

At Rec4Tech, we know that diversity isn't just important ** it's what makes workplaces awesome! We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries - let us know, and we'll sort it out. Let's do this together! Rec4Tech is retained for this search. Please direct all queries to Dean