About Us
For over 165 years, the DPC has been at the heart of Queensland's growth and stability. As the central policy agency for the Queensland Government, we influence and shape the work that drives our state forward.

As part of the Ministerial Services IT team, you'll play a key role in delivering high-quality IT support to VIP and Ministerial Services customers. This is your chance to lead a team, solve complex challenges, and contribute to the success of the Queensland government.
This role is based fulltime onsite at 1 William Street, Brisbane City, and requires after-hours on-call participation and intra-state travel.

What you'll bring to the role
Your relevant experience and your ability to:
- Leading and mentoring a Service Desk team to deliver proactive, timely, and high-quality support.
- Managing task planning, resource allocation, reporting and prioritisation to meet deadlines and customer needs.
- Resolving technical hardware and software issues promptly and providing clear, timely advice to customers.
- Applying escalation procedures and ensuring unresolved issues are referred to the appropriate team for prompt resolution.
- Maintaining effective communication with customers, vendors, and service providers.
- Developing and motivating your team to create a professional and high-performing workforce.
- Providing technical advice on system administration, including installations, upgrades, and troubleshooting.
- Monitoring and improving Service Desk operations, recommending changes to enhance efficiency.
- Ensuring systems are secure, patched, and protected from unauthorised access.
- Collaborating with the Infrastructure team and IT management to develop bestpractice strategies.
- Supporting the delivery of IT projects as required.

Why Join Us
At DPC, you'll be part of a team that leads and connects the public sector, delivering outstanding advice and services that impact Queensland's future. It's in your hands.

How to apply
Please provide a 1-2 page letter outlining your experience and why you're the suitable candidate for the role.
A tailored resume highlighting your relevant work experience directly relevant to the responsibilities outlined in the role.

Further information on the responsibilities of the role is found in the role description.
You are strongly encouraged to review the applicant guide prior to applying.

DPC is committed to working with you to discuss adjustments to ensure you can best demonstrate your suitability for the role.

If you would like to discuss the role or would like additional support/adjustments during recruitment, please contact Brett Allan on 3003 9912.

Applications to remain current for 12 months

Job Ad Reference: QLD/666927/25

Closing Date: Tuesday, 4 November 2025