Service & Sales Team Lead – iPlay Australia

HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).

Be the Leader Who Brings the Fun!

At iPlay, we believe entertainment isn’t just something you do — it’s something you feel. Every visit comes with the same guarantee: energy, excitement, and a challenge to rise to. With our “Challenge Accepted” spirit, we deliver fun, inclusive, and high-value experiences — from arcades and bowling to racing and adventure. Proudly family-owned, we focus on people and creating memorable moments for all ages in every visit.

We’re looking for a Service & Sales Team Lead who’s not just about KPIs and call handling, but about building culture, creating energy, and leading a team that loves what they do.

Why You’ll Love This Role

You’ll be working the phones alongside your team while also mentoring, coaching, and empowering them.

You’ll help shape the culture of our contact centre bringing positivity, collaboration, and FUN into every shift.

You’ll see the real impact of your efforts as we are a small family business, so your role is important and significant

You’ll have the chance to choose and build a team that grows inline with our expanding company!

Our guests come to us for birthdays, parties, events and it all starts with a phone call, email or message to our Support Office in Woolloongabba. That’s where YOU come in. If you want to be part of an exceptional team where you'll bring value, ideas and know-how and learn new things, you are the person we are looking for!

What You’ll Be Doing

Lead and inspire a team of booking agents

Jump on calls, emails, and web enquiries to keep bookings running smoothly

Make sure every event/ party booking is accurately booked and ready to go

Handle escalations with confidence and calm

Drive performance not just through numbers, but through team energy and culture

Keep the fun alive while delivering top-tier customer service

You're at the centre of the action — running daily contact centre ops, keeping customer interactions smooth, records tight, and digital engagement on point. You’ll drive fun, energetic sales campaigns, boost upsells and nail every booking. Most of all, you’ll deliver standout service, streamline the chaos, and make every guest feel like a VIP. Fast-paced, people-focused, and packed with fun — just how we like it!

What We’re Looking For

2+ years’ call centre or bookings experience

1+ year in a leadership or senior role

A natural motivator who loves building team spirit

Great communicator with multitasking superpowers

Calm under pressure, solutions-focused, and loves customer service

Someone who believes work should be productive and fun

What’s in It for You

Competitive salary + super. Opportunity for commission.

A full-time, permanent role in a growing national company

Real career growth opportunities as we continue to expand nationwide

A workplace where laughs, energy, and teamwork are as important as KPIs

HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).