Mike Carney Toyota, one of North Queensland’s leading automotive dealerships, is on the lookout for a motivated and tech-savvy individual to join our team as a Level 1 IT Help Desk Support. This is an exciting opportunity to kick-start your IT career with a company that values innovation, teamwork, and excellent customer service.

The Role

Reporting to the Information Technology Manager, you will be the first point of contact for IT-related support across our dealership. You’ll play a key role in maintaining day-to-day IT operations, ensuring hardware and software systems are running smoothly, and providing outstanding support to our internal users — both onsite and remote.

Key Responsibilities

Provide 1st level support across Microsoft environments (Windows, Office 365, etc.)

Troubleshoot and resolve issues over the phone, via remote desktop, or in person

Set up, deploy, and maintain computers, laptops, printers, and mobile devices

Log and manage all tickets in our internal system, including resolution documentation

Escalate complex issues to higher-level support while maintaining communication on progress

Assist in IT documentation, user guides, and basic project support

Deliver a high level of customer service to internal stakeholders

What You'll Bring

6–12 months’ experience in a helpdesk or technical support environment (preferred but not essential)

Strong customer service background

Excellent communication skills – both written and verbal

A proactive, can-do attitude with a willingness to learn

Ability to manage multiple priorities in a fast-paced environment

Basic troubleshooting knowledge in hardware, software, and networks

Great phone and email manner with a strong customer-first approach

Qualifications & Requirements

Tertiary qualification or currently studying in IT (TAFE/University) – desirable

Strong computer literacy including MS Office and ticketing/CRM systems

National Police Clearance (or ability to obtain)

Full Australian working rights

Why Join Mike Carney Toyota?

Be part of an iconic local dealership with over 30 years of history in Townsville

Supportive team culture with opportunities for growth and development

Work in a dynamic, forward-thinking environment that values your contribution

On-site parking and close-knit team environment

Whether you’re a recent graduate or looking for your first step into IT, this is your chance to grow with a company that truly values its people.