We’re Hiring: Digital Services Coordinator

Preferred location: Sydney | Other Capital Cities Considered | Hybrid Work Arrangements Available

Band 2 Digital Services Coordinator | Full-Time | TFA Certified Agreement (2020–2024)

Are you a digital systems expert passionate about delivering user-first technology solutions in sport? Join Touch Football Australia (TFA) as our Digital Services Coordinator and help elevate digital experiences across a national participation base of over 600,000.

About Us

Touch Football Australia (TFA) is the national governing body for Touch Football – a fun, fast and inclusive sport played across the country. In partnership with the NRL and aligned with the Australian Sports Commission, TFA delivers the game from grassroots through to elite.

We are committed to driving digital innovation to improve the experience for players, coaches, referees, administrators and volunteers across the Touch Football community.

About the Role

This operational role is key to supporting and enhancing TFA’s digital platforms – including MySideline (registration & competition management), The Nest (Learning Management System), and PowerBI dashboards.

You’ll provide hands-on support to users, troubleshoot technical issues, coordinate enhancements with the NRL’s digital team, and ensure best practice digital service delivery across the sport. This role also supports data reporting and education to help empower administrators and volunteers.

Key Responsibilities

Manage and support day-to-day use of MySideline, ensuring data integrity and smooth competition operations

Maintain and support TFA’s Learning Management System (The Nest), providing user assistance and performance monitoring

Develop and maintain PowerBI dashboards, delivering participation insights and reports to internal and external stakeholders

Provide education and training to administrators and volunteers; build ‘Super Users’ and publish learning resources

Collaborate with NRL digital teams to improve platform integration, service delivery and system enhancements

Re-establish and lead the MySideline Working Group, advocating for sport-specific improvements

Assist with testing of new features and continuous process improvement initiatives

Maintain stakeholder relationships with platform providers and digital partners (e.g. etrainu for LMS)

What We’re Looking For

Experience working in sport, particularly with digital registration or competition management systems

Strong digital literacy, especially in Microsoft Excel, with experience in PowerBI and Learning Management Systems highly regarded

Demonstrated stakeholder management skills, including ability to support volunteers and community-based users

Excellent communication and problem-solving skills, with strong attention to detail

Proven ability to manage multiple projects and prioritise effectively

A collaborative mindset with a passion for improving digital experiences in community sport

Relevant tertiary qualification in IT, digital systems, sport management or related field (desirable)

Willingness to work flexible hours, valid driver’s licence and WWCC (or willingness to obtain)

Why Join TFA?

Drive digital transformation in one of Australia’s largest community sports

Support passionate grassroots volunteers through better digital tools

Be part of a national team that values innovation, flexibility and inclusion

Enjoy hybrid working arrangements and work-from-anywhere flexibility

Apply Now

Submit your application, including a brief cover letter outlining your interest and why you’re the right fit for this role.
For more information about TFA, visit touchfootball.com.au

20250903-digital-services-coordinator-position-description.pdf

Touch Football Australia values diversity and is committed to creating an inclusive environment for all employees.

Please note: Only shortlisted applicants will be contacted. We reserve the right to interview prospective applicants prior to the application closing date.