About the Company

Join a leading national fire protection company with a long-standing reputation for providing high-quality fire safety solutions and exceptional customer service. Based just minutes from North Parramatta, the company delivers comprehensive wet and dry fire services to clients across NSW.

About the Role

Due to ongoing growth, the team is seeking an experienced Service Coordinator to support their testing and maintenance division. You'll be coordinating a team of 7-8 technicians, scheduling both routine and quoted works, and ensuring operations run smoothly day to day.

This is a hands-on coordination role suited to someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities while maintaining strong communication with field staff and clients.

You'll be joining an established Service Coordinator and working closely with the Operations Manager.

Key Responsibilities

Schedule, allocate, and forecast day-to-day and upcoming works for wet and dry fire teams

Coordinate routine maintenance, testing, and quoted jobs across various client sites

Manage permits, service calls, and technician schedules efficiently

Prepare and process quotes, purchase orders, and job documentation

Liaise with clients, field technicians, and internal teams to ensure clear communication and timely service delivery

Support compliance and reporting requirements within the testing and maintenance division

Provide general administrative and coordination support to the wider operations team

Skills & Experience

Proven experience in a Service Coordinator, Scheduler, or Maintenance Coordinator role (fire industry experience highly regarded but not essential)

Strong organisational and multitasking abilities

Excellent communication and customer service skills

Confident using scheduling systems and Microsoft Office Suite

Ability to work independently, prioritise tasks, and meet deadlines in a busy environment

Transferable coordination experience from similar trades or service-based industries (e.g. building services, HVAC, plumbing, electrical, facilities, etc.)

What's on Offer

$85,000 + super

Permanent, full-time role with a well-established national brand

Supportive management team and collaborative working environment

Opportunity to grow within a reputable fire protection company

Immediate start available

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