Client Services Coordinator – Residential Care

Supporting Independent Living Co-operative – Trelawney House

Salary range $80,000 – $90,000 per year

About Us: SILC is a NFP cooperative and a NDIS registered provider of supported independent living supports. SILC is committed to providing high-quality, person-centred support to individuals in our residential care facilities. We are looking for a compassionate and dedicated Client Services Coordinator (Residential Care) to join our team and make a positive impact on the lives of our residents.

Job Overview:

The Client Services Coordinator (Residential Care) role will take executive responsibilities to support and lead the operations of Trelawney House, which assists a young man with CP with daily living activities.

The Client Services Coordinator (Residential Care) is responsible for supporting and leading the team in meeting the needs of the resident and ensuring the smooth operation of the house. You will be responsible for creating a safe, supportive, and inclusive environment where the resident remains happy, healthy, and comfortable, while being actively involved with their family, friends, and community.

Key Responsibilities:

Establish and embed NDIS values in organisational culture and practice

Build consistent good practice

Be actively present in the home environment, to lead, develop a support team to ensure high-quality services are consistently provided to the resident, in consultation with their family

Oversee and manage the daily operations of the house

Provide daily living support to the resident, including assistance with personal care, meal preparation, and household tasks.

Monitor and report on the resident’s physical and emotional well-being, ensuring appropriate documentation and communication with the healthcare team

Collaborate with team members, family members, and other professionals to deliver comprehensive support and achieve the best possible outcomes for the resident.

Manage staff rostering to match worker capabilities with the resident’s needs and preferences

Establish a learning culture and support workforce capability. Provide debriefing, practice leadership, coaching and feedback to the team

Establish systems to support health and manage risk.

Essential Criteria:

3 years or more of experience working in disability sector, a residential care setting or a similar support role working with individuals who may be more vulnerable to heightened risk.

Minimum 2 years’ experience with adults with physical disabilities, such as cerebral palsy, and providing support with enteral feeding.

Experience leading a team in a Disability Residential Facility and managing a residential house.

Sound organisational skills with the ability to work independently to meet deadlines and manage competing priorities.

Strong understanding of person-centred care and ability to support NDIS participants’ diverse needs, as well as working knowledge of health and safety practices, with the ability to follow procedures and protocols.

A NDIS Workers Screening Check.

Current First Aid, Current CPR Certificates, NDIS Worker Orientation Module (or willingness to obtain prior to commencement in the role).

Valid Australian Driver's license or willing to obtain one.

Relevant qualification in Community Services, Disability Support, or a related field.

An understanding of the principles underpinning the United Nations Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct.

Highly developed interpersonal, communication and negotiation skills

Proven leadership and management experience with the ability to work independently but also as part of the team.

Strong knowledge of the NDIS and best practice approaches in disability services.

Demonstrated proficiency in office IT applications

Desirable criteria:

Roster and budget management experience.

Experience in leading compliance and risk-related activities.

What We Offer:

A supportive and inclusive work environment.

Opportunities for professional development and career progression.

Access to employee well-being programs.

How to Apply:

Please contact us to apply, providing a brief cover letter and resume that clearly explain your interest in the position.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years of experience do you have supporting adults with physical disabilities?

How many years of experience do you have supporting people with enteral feeding?

How many years of experience do you have as a Client Services Coordinator?

Do you have a current NDIS Worker Screening Check?

Do you have experience preparing work rosters?

Which of the following Microsoft Office products are you experienced with?