Are you passionate about supporting people to maintain safe and secure housing? Do you thrive in a detail-oriented role where your administrative and communication skills make a real difference? If so, we’d love to hear from you!

We are seeking an Operations Support Officer to join our dedicated team. In this role, you’ll work closely with staff, clients, and advocates to provide essential support across tenancy management, rent reviews, financial processes, and data systems.

Key responsibilities of this role include:

· Provide advice and assistance to clients and staff to help sustain tenancies in line with relevant legislation, policies, and procedures.

· Play a pivotal role in our rent review process.

· Assist with Rent Start Bond Loan processes and ongoing bond payment arrangements.

· Manage daily finance payment uploads and imports.

· Review and improve operational processes and policies to enhance efficiency and accuracy.

· Provide high-level administrative support to the Operations Manager, including data analysis and preparation of reports (e.g. Board Reports).

Who we are looking for:

· Strong interpersonal skills and communication skills with a client-focused approach.

· High attention to detail and the ability to manage conflicting priorities.

· Experience in social housing is desirable.

· Proficiency in data entry and reporting.

· A collaborative team player who thrives in a dynamic environment.

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognizes the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

Benefits of working for Homes North:

Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.

Some of these include:

The opportunity to work as part of an organisation that makes a difference in people’s lives

Supportive, family friendly culture

Flexible Working Arrangements considered

Professional development opportunities

Employee Assistance Program

Wellbeing portal

Benefit options with various savings (financial and non-financial)

Flexible Start and finish times

Tax concessions through salary packaging that increase your take home wages

Attractive wages

For a confidential discussion please contact Chloe Ballantine on 0267725133 Alternatively, please email enquiries to [email protected]

Please note we are unable to accept applications sent directly via email. Please be sure to apply through SEEK to be considered.

Applications Close 4th November 2025