About HERO

At HERO, training isn’t about ticking boxes. It’s about saving lives.
Every course we deliver gives people the skills and confidence to act when it matters most.

We’re Australia’s leading provider of first aid and safety education, trusted by thousands of learners across the country. We’re looking for a Training Manager who can lead with both heart and precision.

This senior role is an opportunity to shape the future of training at HERO, ensuring our programs remain industry-leading while our team continues to grow and thrive.

The Role
You will take ownership of HERO’s national training operations and lead an incredible team of around 30 full-time, part-time, and casual trainers across Australia, with most based in Melbourne.

You will oversee recruitment, onboarding, scheduling, quality, and performance to ensure every learner experience reflects HERO’s standard of excellence. You will also manage our online learning platform, ensuring content remains engaging, up to date, and aligned with the needs of modern learners.

Working closely with the CEO and internal teams including sales, customer service, and scheduling, you will make sure every trainer has the tools and support needed to deliver consistent, high-quality education.

Key Responsibilities
Leadership and Development

Recruit, onboard, and develop a high-performing national training team

Foster a culture of accountability, collaboration, and continuous learning

Provide coaching, mentoring, and clear development pathways for trainers

Operational Management

Oversee scheduling, logistics, and national delivery

Manage the training calendar and ensure trainers are allocated efficiently

Partner with other departments to forecast demand and resolve issues early

Travel interstate as required to maintain quality and support regional trainers

Quality and Compliance

Take ownership of RTO compliance and ensure HERO meets all ASQA requirements

Lead audits, reviews, and continuous improvement initiatives

Monitor trainer performance and learner satisfaction through data insights

Maintain accurate and compliant records and documentation

Innovation and Growth

Manage HERO’s online learning platform and support continuous course improvement

Identify opportunities to improve systems, tools, and learner engagement

Support new program development and workforce planning

Build and maintain strong relationships with clients, partners, and industry networks

What Success Looks Like

A confident, supported team delivering consistently high-quality training

Seamless operations and strong compliance performance

Engaging online learning and continuous program improvement

A positive, motivated team culture built on collaboration and care

About You
You are a strong, people-focused leader who values both quality and culture. You can manage complexity, motivate teams, and deliver results through structure, consistency, and genuine care.

You thrive in a fast-paced environment, enjoy problem-solving, and take pride in building systems and teams that run smoothly. Regular interstate travel is required for this role.

Must-Have

Certificate IV in Training and Assessment

At least 5 years’ experience in training or education, including 2 or more years in a leadership role

Proven experience leading a dispersed training team

Strong operational understanding of scheduling, delivery, and compliance

Experience managing RTO or ASQA compliance

Excellent leadership, communication, and stakeholder management skills

Desirable

Diploma or higher qualification in VET, education, or management

Experience managing or improving online learning platforms

Background in first aid, health, or education training

Why Join HERO?

Flexibility: Enjoy one work-from-home day each week to balance life and work.

Impact: Every day, your work helps save lives. That’s purpose you can feel proud of.

Culture that celebrates you – Led by inspiring female leaders, we’re a team that supports, uplifts, and celebrates together. Think regular team days, epic conferences, special activities, and unforgettable Christmas parties.

Monthly RDOs, plus we shut down over Christmas and New Year so you can recharge.

Growth & recognition: Opportunities to learn, develop, and advance, while being recognised for the work you do.

How to Apply
If you are ready to lead a team that saves lives through learning, we would love to hear from you.

Send your cover letter and resume to [email protected] with the subject line: Training Manager – HERO

In your cover letter, tell us:

How you have led and developed high-performing training teams

How you have managed operational excellence and compliance

Why HERO feels like the right next step for you

Applications will be reviewed as they are received, so early applications are encouraged.