Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services. We enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to maximise independence.

Client Services Support Officer - Permanent Full Time

Provides administrative and customer service support to the Business Development team, with a primary focus on managing referrals received through the My Aged Care (MAC) portal and relevant inboxes.

The Support Officer is responsible for monitoring, maintaining, and processing referrals received through the Commonwealth Home Support Program (CHSP) and the Home and Community Care Program (HACC). These referrals relate to services such as Spring Cleaning, Goods, Equipment and Assistive Technology (GEAT), and Home Modifications and Maintenance. The role involves liaising with potential and existing clients, accurately entering data into the CBS Client Management System (CMS), and coordinating with internal teams to confirm service capacity and availability.

Key responsibilities:

Monitor, manage and draw down referrals through the MAC portal

Respond to inbound calls and new business enquiries

Liaise with internal teams to determine capacity and availability to service referrals

Communicate with potential customers, identify service requirements and facilitate conversion of referrals

Maintain high-quality, accurate client records and notes within the CMS

Record, update, and maintain relevant data and reports

Contribute to continuous improvement by identifying and raising process or service enhancement opportunities

Take guidance and direction from members of the Business Development team.

Why join our organisation?

Not-for-profit organisation that supports the local community

Ongoing support, supervision, and opportunities for professional development

A dynamic, fun team including a supportive management culture

Salary Packaging up to $18,900 per year, which allows you to reduce the amount of tax you pay

Access to the Fitness Passport program for discounted and unlimited use of gyms and pools in your area

17.5% leave loading

FREE onsite parking

What you bring:

Certificate III in Business, Business Administration, Community Services or other relevant field

Experience in a customer service role such as reception, office administration, hospitality, retail, call centre etc.

Proficiency with Microsoft Office applications (Outlook, Word, Excel) and experience using databases or client management systems (highly desirable).

Current Working with Vulnerable People Registration (or ability to obtain)

A National Police Check that is no older than 3 months (or ability to obtain)

Full Covid-19 Vaccination (including 2025 booster) and 2025 Influenza Vaccination

To apply:

With guidance from the Position Description and by addressing the Selection Criteria, please let us know why you are the right person to fill this role (maximum two pages).

For further information and to obtain a copy of the PD and Selection Criteria, please contact us at [email protected]

Closing date:

Monday 10th November 2025 – however, please note that shortlisting will take place throughout the advertising period.

For more about Community Based Support, check out our website: https://www.cbsaust.org.au/

Community Based Support is an Equal Opportunity Employer