Student Support & Administration Officer – Brisbane Campus

Nova Vocational College
Location: Fortitude Valley, QLD
Job Type: Full-time

About Us

Nova Vocational College (NVC) is a nationally recognised Registered Training Organisation (RTO) dedicated to providing high-quality, industry-aligned vocational education and training across Australia.

We are looking for an enthusiastic and organised Student Support & Administration Officer to join our Brisbane campus team in Fortitude Valley. This role is ideal for someone who enjoys working in education, helping students succeed, and keeping operations running smoothly.

About the Role

Based at our Brisbane campus (Level 4, Unit 19, 269 Wickham Street, Fortitude Valley), you’ll be the first point of contact for students, trainers, and visitors — providing exceptional support and ensuring the smooth day-to-day operation of the campus.

You’ll handle administrative duties, student services, and campus coordination to create a welcoming and efficient learning environment.

Key Responsibilities

Provide friendly and professional front-desk support to students, trainers, and visitors.

Assist students with enrolment, course information, timetables, and general enquiries.

Maintain accurate student records in the Student Management System (SMS).

Support trainers with class schedules, attendance sheets, and administrative tasks.

Coordinate classroom resources, supplies, and equipment as needed.

Manage student attendance records and follow up on absences.

Assist with student orientation and induction sessions.

Handle incoming calls, emails, and general administrative correspondence.

Liaise with Head Office for reporting, documentation, and operational needs.

Ensure the campus environment is well-presented and welcoming at all times.

About You

You’re approachable, organised, and enjoy helping others. You’ll have a keen eye for detail, strong administrative skills, and a passion for supporting students and staff in a busy education environment.

Essential skills and experience:

1–2 years’ experience in an administrative or student support role (education or RTO experience highly regarded).

Excellent communication and interpersonal skills.

Strong computer literacy, including Microsoft Office and student management systems (e.g., aXcelerate, JobReady, or VETtrak).

Ability to multitask, prioritise, and work independently.

A positive, can-do attitude with a commitment to providing great service.

Desirable:

Experience in the vocational education and training (VET) sector.

Qualification in Business Administration, Education Support, or a related field.

Knowledge of basic RTO operations and documentation processes.

What We Offer

Supportive and friendly team environment.

Full-time position with training and development opportunities.

Modern, convenient campus located in Fortitude Valley (close to public transport).

Opportunity to contribute to student success and campus growth.

How to Apply

If you’re passionate about education and enjoy providing excellent administrative and student support, we’d love to hear from you.

Click ‘Apply Now’ and include:

Your current CV, and

A cover letter outlining your experience and interest in this role.