Who we are looking for

We're seeking a dedicated Customer Support Officer to join our Warrnambool team. You'll be our customers' first point of contact, providing exceptional support and assistance to ensure they're satisfied with our services.

This is an ongoing full-time position with a generous salary of $72,170 to $76,019 p.a. plus superannuation, pro-rata.

What you'll be doing

On a day-to-day basis, you'll:

• Handle incoming customer phone calls.
• Attend to visitors and customer enquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and following up overdue accounts.

What you’ll bring

We’re looking for someone with

• One to two years of relevant experience.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Skills to operate a variety of computer software.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Ulrike Hulin (Team Leader - Customer Support) on 5565 6734.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

• A certified Family Inclusive Workplace
• A Work 180 endorsed employer
• Members of the Diversity Council Australia
• Accredited members of the Health Workplaces Achievement Program

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply

Applications close: 11:59pm Sunday 26 October 2025

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at [email protected]. Your information will be kept completely confidential.