Kickstart Your Career with a Tech Leader!

Ready to take your first big step into an innovative growing industry? Join a full-service technology company that's redefining solutions across Australia. We're on the lookout for a motivated Customer Support Officer who's eager to build a career-not just find a job. This is your opportunity to learn, grow, and develop a deep understanding of technical systems and customer support from the ground up.

About the Role:

As a Customer Support Officer, you'll be the first point of contact for customers/clients, helping resolve technical issues, coordinating with internal teams, and ensuring a smooth experience for every customer. You'll become an expert in managing support cases, dispatching technicians, and making sure issues are followed through to resolution.

It's hands-on, fast-paced, and ideal for someone who thrives in a problem-solving environment.

What You'll Be Doing:

• Handling inbound & outbound customer queries with professionalism
• Triaging technical issues and escalating where needed
• Coordinating with internal teams and third-party providers
• Logging cases accurately and providing timely updates
• Following up to ensure issues are resolved and customers are satisfied
• Building your knowledge of technical systems and support tools

What's In It for You:

• A chance to start your career with a respected tech company
• On-the-job training and guidance from a supportive team
• Exposure to real-world systems, software, and technical processes
• A clear pathway for career growth after 2 years in the role
• Be part of a company that values innovation, initiative, and internal promotion
• Onsite parking available, great team environment

About You:

• You've completed VCE/HSC (tertiary qualifications in IT or Business a plus)
• You're tech-savvy, curious, and ready to learn
• You're a great communicator who enjoys solving problems
• You bring energy, initiative, and a can-do attitude to your work
• You're serious about growing your career-but know it takes time, effort, and commitment

This is more than just a job-it's your chance to build a long-term future with a progressive business. If you're ready to roll up your sleeves and grow from the ground up, we'd love to hear from you.

Apply now and take the first step in a career that matters. For a confidential discussion please call Alanna 0408 410 474.