Alpha Air is a trusted leader in HVAC, known for exceptional service and long-standing customer relationships. We’re growing and looking for a friendly, solutions-focused professional to be a key part of our team.

What you’ll do

Be the first point of contact via phone, email, and live chat – resolving enquiries quickly and professionally.

Handle complaints with empathy and care, turning issues into positive outcomes.

Keep accurate, detailed records of customer interactions and transactions.

Work closely with operations and other teams to deliver timely solutions.

Follow up with customers to confirm resolution and gather feedback.

Provide administrative support to senior management as needed.

Provide data entry support for the VEU Energy Rebate Program.

What you’ll bring

Excellent communication and interpersonal skills.

A customer-first mindset with strong problem-solving ability.

High attention to detail and confidence juggling multiple tasks in a fast-paced environment.

Previous customer service experience is valued but not essential.

Why you’ll love it here

Competitive salary and benefits package.

Opportunities for learning, growth, and advancement.

A supportive, down-to-earth team environment.