Company description:

Department of Communities and Justice

Job description:

Location: Sydney CBD

Employment Type: Ongoing full-time

Salary: Clerk Grade 5/6 from $99,938 to $110,271 per annum.

Your role

The NSW Civil and Administrative Tribunal (NCAT) provides specialist Tribunal services with a simple, quick and effective process for resolving disputes and reviewing administrative decisions. The types of cases dealt with by NCAT are broad and diverse. These range from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions.

We have an exciting opportunity to join the Consumer and Commercial Division of the Tribunal.

What you'll do

You will be responsible for leading a small team in the delivery of quality services in a high-volume legal environment.

You will also

• Monitor and allocate workflows to ensure service standards are met.
• Provide information to clients face to face, by phone or in writing.
• Initiate and monitor case management activities, especially in relation to more complex matters.

What we're looking for

• Experience in identifying client needs in a high volume, frontline operational environment
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click here for more information about accepting a role with NCAT.

Download the Team Leader Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Ready to join us?

Click apply, attach an up-to-date résumé (max 5 pages) and a cover letter (max 3 pages) addressing the targeted questions below with a brief outline on how you meet the requirements of the role:

• Provide an example of how you would ensure team goals and standards are met

• Describe a time when you took action to provide quick and thorough service in response to a customer's request or problem and what the outcome was

Applications close 28th October 2025 at 11:59pm

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Sophia Silk-Wright on (02) 9307 6303 | [email protected]

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/