About us Grand Pacific Health (GPH) is a for-purpose community-based organisation. GPH provides high quality health services to assist people in the management of their physical and mental health. GPH’s mission is to provide equitable heath care with an emphasis on helping vulnerable and at risk of disadvantage populations as well as regional communities.

GPH employs over 400 staff including many qualified health and other professionals including peer workers and community workers. GPH operations cover a large regional geographical footprint in NSW and ACT.

About the position This position will be based at our Shellharbour hub, working across headspace Shellharbour and Medicare Mental Health Centre Shellharbour.

headspace provides early intervention mental health services to 12-25 year olds. Medicare Mental Health Centres offer comprehensive, recovery focused supports for people 16 years and older experiencing moderate to severe mental health presentations. Both programs offer comprehensive, collaborative person-centred recovery-oriented services delivered by multidisciplinary teams.

The Administration Officer is responsible for delivering high quality, customer-facing administrative services to support the effective operation of the office hub. As the first point of contact for consumers and visitors, both at reception and over the phone, this role provides welcoming, responsive and professional front-of-house services that reflect GPH’s values.

This is a part-time opportunity (25 hours per week, Monday to Friday inclusive), 12 months fixed term with possibility for extension.

We are looking for someone with:

1. Relevant qualifications in administration and or a combination of relevant training and experience in a similar role
2. Strong organisational skills including the ability to prioritise work, manage multiple tasks and competing priorities and meet deadlines
3. Strong verbal and written communication skills, with proven experience in delivering high-quality customer service in a front-of-house or consumer-facing role
4. Ability to engage effectively and respectfully with a wide diversity of people, including those experiencing mental health difficulties or distress

Why join GPH?

• Flexible work arrangements to find your best work life balance
• Continuous learning and development opportunities
• Increase your take home pay with salary packaging of up to $15,900 in living expenses and an additional benefit of up to $2,650 in meals and entertainment
• We make a positive difference to the lives of those we support!

*Enjoy discounts across a wide range of brands and services with access to Blue Light Card AustraliaInterested? Visit our website www.gph.org.au/employment to download Position Description and our Employee Benefits Information and click the 'apply' button to submit your application. Please ensure that your application addresses the selection criteria detailed in the position description, or it may mean that your application does not progress to the next step in our recruitment process. For more information please contact: Simone Finnigan, Quality & Administration Coordinator Southern Illawarra and Shoalhaven on 02 4220 7676 or [email protected]

Applications close: 24 October 2025*Please note that short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.

We welcome applications from people with lived experience of mental health, Aboriginal and Torres Strait Islander people, people from the LGBTQI community, multicultural communities and people with a disability.