Application Support Officer

• Help children have the best start in life through high quality education & care.
• Improve outcomes for children and families in early education and care.
• Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life through quality education and care.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

• implement changes that benefit children birth to 13 years-of-age and their families
• monitor and promote the consistent application of the Education and Care Services National Law across all states and territories
• support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Application Support Officer will play a crucial role in ensuring the smooth operation of our software applications and providing excellent technical assistance to end-users, within a regulatory environment. Your expertise in troubleshooting, problem-solving, and communication will be instrumental in delivering exceptional support to our clients and internal stakeholders.

There are two roles available, both roles are full time and fixed-term (until 30 June 2026) at ACECQA Band 4 ($88,932 - $99,174).

About You

To be successful in this role you will need:

• Proven experience in application support or a related technical support role liaising across multiple internal functions and external users.
• Strong troubleshooting and problem-solving skills with the ability to think analytically.
• Proficiency in using support ticketing systems and customer relationship management (CRM) tools.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with SharePoint, Microsoft Dynamics 365, Azure, and Atlassian products.
• Knowledge of and demonstrated experience applying best practices in software development lifecycle (SDLC), software testing principles and customer service.
• Ability to work independently and in a team-oriented, fast-paced environment.
• Demonstrated experience understanding and supporting complex on-premises and cloud applications.
• Demonstrated ability to manage and reduce backlogs.
• Demonstrated commitment to providing exceptional customer service with a proven track record at improving typical service desk operational and service level metrics (e.g. ticket volume, average time to resolve tickets, first contact resolution rate, net promoter score, etc).

ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.

You must have the right to work and live in Australia to apply for this role.

The successful candidate will be required to consent to a national police check.

How to apply

The closing date for applications is 23 October 2025 at 11.59pm.

Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.

To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to the Application Support Officer vacancy and click Apply for Job. The application process will require you to:

• Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description.
• Provide the details of at least two referees who have directly supervised you within the last five years of employment.
• Attach a written response to the targeted questions below in less than 300 words.

Targeted Questions

1. Describe a situation where you had to explain a technical issue or solution to someone without a technical background. How did you ensure they understood the information?
2. Provide an example of how you managed competing support requests or a high-ticket volume. How did you prioritise your workload, and what strategies did you use to stay organised and responsive?

All complete applications will be acknowledged.

More information

If you have any questions about the recruitment process, please email the HR team at .

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.