Assisted School Travel Program Support Officer - Clerk 1/2

Location: Wollongong State Office, NSW

Type: Full-time

Are you a customer service-focused professional with a knack for administration and a passion for making a difference? The NSW Department of Education is seeking a dedicated Assisted School Travel Program (ASTP) Support Officer to join the team in Wollongong. In this role, you will play a crucial part in providing efficient and safe transport services to students with disabilities across New South Wales.

As an ASTP Support Officer, you will handle a range of customer service and administrative tasks, ensuring the program runs smoothly. This includes processing applications for students, drivers, and Assisted Travel Support Officers (ATSOs) and managing payroll and compliance-related duties.

What You'll Do:

Deliver exceptional customer service by responding to general enquiries from parents, schools, contractors, and other ASTP officers.

Provide administrative support, including filing, records management, handling mail, and preparing reports.

Process applications, payroll, and other compliance tasks to support the program's operations.

Collaborate with the ASTP team to achieve business outcomes and actively support your colleagues.

Key Challenges You'll Tackle:

Providing high-quality customer service in a dynamic environment where stakeholder needs are often demanding and emotive.

Managing competing clerical and data processing tasks to meet deadlines.

Flexibly adapting to changes in work practices and systems to improve business outcomes and customer service.

About You:

You are a foundational thinker with a commitment to customer service and collaboration.

You are confident using core office software and other technologies.

You have a Working with Children Check for paid employment.

You have an understanding of and commitment to the value of public education.

The NSW Department of Education is the largest education system in Australia, and we are dedicated to ensuring young children get the best start in life. We are committed to inspiring lifelong learners and respecting the rich culture of Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

If you are ready to apply your skills in a role that supports the community and helps shape the future, we encourage you to apply.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.