The Health Care Complaints Commission is seeking an Executive Support Officer

Executive Support Officer
Are you looking for a change and answer yes to the following questions?
Passionate about the idea of working in an independent regulatory agency that makes a difference in the quality of health service delivery in NSW?
Are you a strong communicator, highly organised, and able to work independently and in a team?

What will you receive in return?
Salary from $99,938- $110,271 p.a. plus superannuation
Sydney CBD location
Ongoing, full time
Flexible hybrid working arrangements are available
Dog friendly office
Access to our wellbeing initiatives, such as Fitness Passport, Headspace subscription and more!

About the Commission
The Health Care Complaints Commission is an independent statutory body established under the Health Care Complaints Act 1993. The work of the Commission contributes to ensuring the community is safe and confident in the standard and quality of health services in NSW.
The Commission protects the health and safety of the NSW community through independent, accessible, and effective management of health care complaints and regulatory action. To learn more about the Commission, please view our website here.

About the role
The Executive Support Officer provides comprehensive executive, secretariat and administrative support to the Commissioner, the Executive Group, and the Executive Unit, within a busy, high-volume environment.

This is a fantastic opportunity to work in a small team across the work of the Commission at an executive and strategic level, and work with key stakeholders, such as the Minister's Office and the Joint Parliamentary Committee.

Our team has meaningful, interesting and rewarding work everyday including (but not limited) coordinating and writing ministerial briefs, compiling the Commission's annual report, and progressing actions against the Reconciliation Action Plan.

To learn more about the position, please view the Role Description.

About you
The ideal candidate will thrive on organisation and have a genuine passion for administrative and project support work in a fast-paced environment.

Strong executive support skills, an expert at managing calendars, coordinating meetings and handling correspondence to ensure the Commissioner and team are supported in their goals.

Excellent relationship management and communications skills with strong attention to detail.

Demonstrated experience in managing and providing executive and administrative support functions to the highest professional standards.

How to apply
Applicants are required to submit an online application. This will include:
Current curriculum vitae (maximum 5 pages)
Cover letter outlining your relevant qualifications, skills and experience and how they align with the role (maximum 2 pages)

The selection process involves a comparative assessment, behavioural interview, and online testing to assist with determining your suitability for the role.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available over the next 18 months.

Essential requirements:
Qualifications, such as Certificate 4 level in Business Administration Support (or similar) and/or substantial experience in administrative support positions with a demonstrated capacity to work effectively at the executive level and evidence of continued development.
The successful applicant will be required to complete a Background Verification Check, which includes a National Police Check (Criminal History), qualification check, and Working with Children's Check.

Closing Date: 11:59pm, Sunday 19th October 2025

Additional information

For any questions about the position, please contact Michael Chan, Executive Officer to the Commissioner, at [email protected].

For any questions about the recruitment process, please contact our People & Culture team at [email protected].

The Health Care Complaints Commission values building a culture that supports diversity and inclusion. The HCCC encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI+ and people from culturally and linguistically diverse backgrounds.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the P&C Team on [email protected]