Lead the heartbeat of a premium residential community. We’re seeking a hands-on, people-first Building Manager to own day-to-day operations, compliance and resident experience—while directly managing the Concierge/Front-of-House, Security, and cleaning teams.

The role

• Site leadership & presentation: Be the on-site lead for residents, committee/OC manager and contractors. Uphold five-star lobby and amenities standards at all times.

• Team management – Concierge & Security: Lead front-of-house and security staff (rosters, training, SOPs, service standards). Oversee arrival experience, resident enquiries, parcel management, amenity bookings and after-hours protocols; coordinate incident response, patrols, CCTV monitoring and access control with the security team; coach for warmth, accuracy and speed.

• Team management – Cleaning: Manage the cleaning team and scope (public areas, back-of-house, bins/waste, amenities). Set KPIs, run audits, spot checks and quality walk-throughs; ensure consumables and equipment are stocked, safe and well maintained.

• Work orders & resident services: Triage maintenance and service requests, coordinate moves/fit-outs, permits and inductions via BuildingLink (or similar), and safeguard common property.

• Compliance & essential services: Keep ESM programs audit-ready (fire systems, lifts, pumps, HVAC, water quality, electrical, façade access/anchors). Track testing, dockets, certifications and remedial actions.

• Maintenance & asset care: Drive preventative maintenance aligned to the long-term plan. Maintain asset registers/warranties; minimise downtime and manage SLAs.

• Contractor & vendor management: Scope works, obtain quotes, raise POs within delegations; manage security, gardening, window cleaning, pool/amenities and other providers to KPI and contract.

• Security & access: Administer keys/fobs, monitor CCTV/incident logs, manage loading dock and deliveries, and maintain clear incident and escalation procedures.

• Health, safety & risk: Lead site safety culture—inductions, SWMS, toolbox talks, risk assessments, near-miss/incident reporting, emergency readiness (AS 3745 familiarity valued).

• Reporting & budgets: Maintain accurate digital records; deliver concise monthly reports (ESM status, team KPIs, work orders, contractor performance, capex/opex items, risks) and support annual budgeting/procurement.

You’ll bring

• Experience as a Building Manager or Facilities lead in residential or mixed-use; proven people leadership of concierge/front-of-house, security and cleaning teams.

• Strong contractor management and compliance discipline; confident with scopes, certificates and maintenance reports.

• Proficiency with BuildingLink (or similar), MS Office and access control systems.

• Calm, polished communicator who can coach teams, handle residents professionally and roll up sleeves when needed.

• Working knowledge of essential safety measures and relevant Australian Standards; WHS mindset.

Nice to have

• Trade/facilities background; exposure to AS 1851 and emergency planning.

• First Aid, Construction Induction (White Card), Working at Heights or similar.

What’s on offer

• A visible leadership role shaping service culture for an entire community.

• Supportive operations team, clear processes and modern digital systems.

• Competitive salary, uniform, phone/laptop and professional development.

How to apply

Email your resume and a brief cover letter to [email protected] with subject Building Manager – Application. Please state clearly whether you are applying for the Junior or Senior Building Manager role in your cover letter. Only shortlisted candidates will be contacted.

Full Australian working rights required. Reference/background checks may be conducted.