About the role

Cairns Auto Works' is seeking an experienced Work shop administrator/receptionist to join our team in our Cairns, Queensland location. This is a full-time position that plays a vital role in supporting the smooth operation of our workshop and providing excellent customer service to our valued clients.

What you'll be doing

Answering and managing incoming phone calls and emails in a professional and courteous manner

Greeting and welcoming customers who visit our workshop

Scheduling and coordinating customer appointments and bookings

Maintaining accurate records and filing systems

Providing administrative support to the workshop team

Handling cash, credit card payments and banking as required

Ordering and maintaining office supplies and stationery

Supporting with other general administrative duties as needed

What we're looking for

Proven experience as a receptionist, administrative assistant or in a similar customer service role

Excellent communication and interpersonal skills with the ability to interact with a wide range of customers and stakeholders

Strong organisational and time management skills with the ability to multitask and prioritise effectively

Proficient in using office equipment and computer software such as MS Office

Excellent attention to detail and a problem-solving mindset

A friendly, professional and customer-focused approach

A keen interest in the automotive industry is desirable but not essential

What we offer

At Cairns Auto Works', we are committed to providing a supportive and rewarding work environment for our employees. This role offers a competitive salary, opportunities for career development, and a range of health and wellbeing benefits. We encourage a healthy work-life balance and offer flexible working arrangements where possible.

About us

Cairns Auto Works' is a leading automotive repair and maintenance provider in the Cairns region. Established over 20 years ago, we pride ourselves on our exceptional customer service, high-quality workmanship and state-of-the-art facilities. Our team of experienced technicians and support staff are passionate about delivering the best possible outcomes for our customers.

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.