• Deliver professional, confidential reception and admin support
• Manage appointments, records, and clinical correspondence
• Use multiple systems to maintain accurate client data and files

A career in the forensic mental health sector is diverse, challenging and rewarding. A career at Forensicare will be like no other. If you’re passionate about supporting people in their mental health recovery, Forensicare is where you need to be. You will be a part of a caring and supportive team, making a real difference to people living with the dual stigma of mental illness and offending. We approach our work with curiosity and a commitment to understanding the unique needs of our consumers and carers. Working across community, hospital and prison settings, you can learn, apply your specialist skills and advance in your profession. Together, we can contribute to a more connected, compassionate mental health and criminal justice system.

Job location

This position is located at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, 15 minutes from Melbourne’s city centre. CFMHS is a specialist state-wide agency that works with individuals who have a serious mental health illness and have offended or are at risk of offending. Our CFMHS Service is expanding our services to Regional Victoria with Barwon and Hume services established.

About the Role:

The Administrative Assistant – Receptionist is responsible for providing high level administrative support to the clinical team, senior management and clients of the Community Forensic Mental Health Service, in addition to a professional and confidential reception service to the clients.

Duties:

• General Correspondence.

• Maintain an efficient office information filing system.

• Monitor appointments for clients and clinicians.

• Enter patient and other data onto information systems.

• Maintain databases, PMI and CMI/Rapid.

• Co-ordinate the flow of incoming mail and register outgoing mail.

• Maintain fax emails and faxes, assist users, send and retrieve faxes.

• Assist in the culling and upkeep of medical records

• Assist in the archiving of corporate records.

About You:

• Appropriate experience and demonstrated ability to provide a professional and confidential reception service, including the use of a PABX telephone system.

• Desirable experience in learning and working with different information systems

• Intermediate word processing, spread sheet and Microsoft Outlook (email and calendar) skills

• Excellent communication and interpersonal skills and the ability to maintain confidentiality.
• Ability to deal with a challenging client group in a non-judgemental manner.

*Please Note - Applications will be reviewed and interviewed as they are received. Advertising may close earlier than indicated.

A culture where people matter.

• Excellent supervision and investment in the skill development of all our team members.
• Well defined career pathways existing across our Directorates with multi-disciplined Teams.
• Salary Packaging Options available – Mortgage, Rent, Car, Expenses
• A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
• Celebration and reward for good performance, through employee recognition.
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• A mental health and wellbeing program providing psychological, peer support and critical incidence response programs.

Eligibility

• Influenza and Immunisation Evidence
• This position is subject to a Police Check

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.